Steven Cooper
Swanton
Summary
Dynamic manager with a proven track record at Quarry Ridge Golf Course, excelling in customer service and team leadership. Enhanced operational efficiency through staff training and conflict resolution, while successfully increasing course visibility through strategic marketing initiatives. Committed to fostering a high-quality environment that prioritizes customer satisfaction and team performance.
Overview
4
4
years of professional experience
Work History
Manager
Quarry Ridge Golf Course
05.2021 - Current
- Supervised daily operations to ensure high-quality customer service and facility maintenance.
- Developed training programs for staff to enhance service standards and operational efficiency.
- Streamlined scheduling processes to optimize workforce management during peak seasons.
- Collaborated with marketing team to create promotional events that increased course visibility and participation.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Bachelors of Engineering - Electrical Engineering Technology
University of Toledo
Toledo, OH04-2028
High School Diploma -
Saint John's Jesuit Highschool
Holland, OH05-2024
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Verbal and written communication
- Staff training and development
Timeline
Manager
Quarry Ridge Golf Course
05.2021 - Current
Bachelors of Engineering - Electrical Engineering Technology
University of Toledo
High School Diploma -
Saint John's Jesuit Highschool