Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

STEVEN COSTIGLIOLA

Boston

Summary

Results-driven Small Business Owner with a strong track record in managing daily operations and enhancing customer satisfaction. Expertise in analyzing sales data, optimizing team performance through effective hiring and training, and fostering repeat business. Committed to leveraging extensive customer service experience to drive growth in the banking sector, ensuring clients receive tailored support for their financial needs.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Restaurant Owner/Operator

Selva Coffee House
Winthrop
05.2023 - Current
  • Oversaw all restaurant operations, focusing on strategic planning and daily management tasks.
  • Managed budgets, payroll, income tracking, and expenses to ensure profitability.
  • Hired, trained, and scheduled staff while controlling labor costs and fostering a positive environment.
  • Ensured customer satisfaction by addressing complaints and building a loyal client base.
  • Maintained optimal inventory levels to minimize waste and control costs.
  • Developed and updated seasonal menus while managing food costs and competitive pricing.
  • Ensured compliance with health, safety, and sanitation regulations by staying current with inspections.
  • Obtained and managed liquor license through Massachusetts ABCC to maintain operational standards.

REALTOR

Exp Realty
Boston
08.2020 - Current
  • Advised and informed prospective clients on current market activities and conditions.
  • Compared recently sold area properties to determine competitive market prices.
  • Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
  • Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
  • Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
  • Negotiated contracts with buyers and sellers to maximize customer savings.
  • Developed new business and managed new and existing clients.
  • Educated clients by delivering explanations of the buying and selling processes as well as the mortgage loan processes.

BARTENDER

W Boston Hotel
Boston
10.2013 - Current
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Orchestrated numerous private parties, business meetings and formal engagements.

FOOD AND BEVERAGE MANAGER

Westin Copley Place Hotel
Boston
10.2012 - Current
  • Cultivated relationships with suppliers and vendors, securing volume pricing discounts and product availability.
  • Trained food and beverage service personnel on effective customer engagement and product recommendations.
  • Collaborated with party planners to coordinate beverage orders and staffing for events of all sizes.
  • Analyzed customer feedback and product demand metrics to identify opportunities for beverage sales growth.
  • Ensured compliance with highest standards for beverage quality and service delivery.

Education

Bachelor of Arts - Political Science

Emmanuel College
Boston, MA

Skills

Communication skills

  • Microsoft Office proficiency
  • Technical aptitude
  • Remote collaboration tools
  • Budget oversight
  • Customer engagement strategies
  • Supplier negotiation
  • Cash handling expertise
  • Labor cost control
  • Team leadership
  • Sales analysis
  • Time management

Certification

  • Licensed Real Estate Sales Person, 2011
  • Passed MLO Safe course and exam, 07/01/21
  • Member of the National Association of Realtors

Timeline

Restaurant Owner/Operator

Selva Coffee House
05.2023 - Current

REALTOR

Exp Realty
08.2020 - Current

BARTENDER

W Boston Hotel
10.2013 - Current

FOOD AND BEVERAGE MANAGER

Westin Copley Place Hotel
10.2012 - Current

Bachelor of Arts - Political Science

Emmanuel College

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