Steven Crotts
Huntsville,AL
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Creative Internet Sales Manager with 3 years of Internet sales experience and 20 years of sales experience Committed to keeping customers up to date on new product innovations and upselling upgraded models. Skilled at maintaining relationships with customers and keeping detailed records.
Overview
24
24
years of professional experience
Work History
Internet Sales Manager
Bentley HYundai
Salesman/Product Knowledge Specialist
Bentley Hyundai
05.2019 - Current
- Negotiated prices, terms of sales and service agreements.
- Built diverse and consistent sales portfolio.
- Presented professional image consistent with company's brand values.
- Maximized profits through effective negotiation tactics during the closing process.
- Developed and implemented sales strategies to increase profits.
- Saleman of the month Multiple times/ salesman of the month Jan 2024/ Feb 2024
Internet Sales Manager
Bentley Hyundai
05.2016 - 05.2019
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Assisted in budget planning for marketing initiatives by providing accurate revenue projections based on historical performance data analysis.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Prioritized helping customers over completing other routine tasks in store.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Built relationships with customers to encourage repeat business.
- Analyzed website performance metrics, identifying areas for improvement to enhance user experience.
- Contributed to monthly sales meetings by sharing insights on client feedback, market trends, and potential growth opportunities.
US Navy Recuiter
US Navy
05.2000 - 05.2016
- Implemented data-driven recruitment strategies, resulting in more effective candidate sourcing and selection.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Maintained accurate records of all recruitment activities, ensuring compliance with federal, state, and company regulations.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated leadership skills in managing projects from concept to completion.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Recruiter in Charge of the year 2013
- Recruiter of the year 2012
Education
Sales, Prospecting, Paperwork Processing
Career Recruiting Force
Pensacola, FL08.2010
Professional Sales
Proffesional Selling School US Navy
Pensacola, FL07.2006
Skills
Interpersonal Communications/ Objection Handling/ Problem Solving/ Computer operations/ Salemanship/ Coaching
- Reference selling
- Analytical problem solver
- CRM software mastery
- Operating Procedures and Policies
- Lead prospecting
Timeline
Salesman/Product Knowledge Specialist
Bentley Hyundai
05.2019 - Current
Internet Sales Manager
Bentley Hyundai
05.2016 - 05.2019
US Navy Recuiter
US Navy
05.2000 - 05.2016
Internet Sales Manager
Bentley HYundai
Sales, Prospecting, Paperwork Processing
Career Recruiting Force
Professional Sales
Proffesional Selling School US Navy
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