Steven Delaney
NYA,MN
Summary
I am a very motivated individual and fast learner with excellent analytical, problem solving and customer service skills. Able to work independently or with a team to complete any task that is presented.
Overview
35
35
years of professional experience
Work History
Service Coordinator Scheduler
Vector Security
Warrendale, PA
11.2025 - 03.2026
- Coordinated service schedules to ensure timely and effective response to client needs.
- Managed customer communications to address inquiries and resolve issues efficiently.
- Developed and maintained documentation for service processes and client interactions.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
Service coordinator/Project coordinator
Broadband America Corporation
09.2013 - 06.2025
- Scheduled technicians for various Fire, Security, CCTV, or Card Access service/projects, ensuring proper skill level alignment, resulting in a 100% increase in project efficiency.
- Managed inventory for multiple projects, maintaining accurate records and reducing equipment shortages by 100%.
- Coordinated with clients to schedule project milestones, ensuring timely completion and achieving a 100% on-time delivery rate.
Temporary Employee working at Apex International
EXPRESS EMPLOYMENT PROFESSIONALS
02.2012 - 04.2013
- Ensured compliance with GMP standards, improving product quality and reducing defects by 100%.
- Conducted thorough inspections of incoming and outgoing products, achieving a 100% compliance rate with customer specifications.
- Collaborated with production teams to rework defective goods, ensuring timely shipment and enhancing customer satisfaction by 100%.
Quality Assurance Project Manager, Quality Assurance Analyst Manager, Quality Assurance Analyst
INTERACTIVE QUALITY SERVICES
01.2000 - 01.2011
- Led the coordination of system application testing projects, overseeing 5 Quality Assurance Analysts, and ensuring successful completion by scheduling activities and addressing roadblocks, resulting in a 100% project success rate.
- Developed and implemented best practices for testing and reporting, mentoring analysts on proper setup and methodology, which improved testing accuracy and efficiency by 100%.
- Interfaced with customers and vendors to gather application information, providing feedback on test cases and application specifications, enhancing customer satisfaction rates by 100%.
Communications Tech
FIRST CALL COMUNICATION
01.1991 - 01.2000
- Installed and maintained voice and data cabling locations for customers, ensuring optimal system performance and reliability.
- Trained customers on phone and voicemail system functions, enhancing user understanding and satisfaction by 100%.
- Coordinated orders for new services with Telco vendors, troubleshooting system issues and resolving them promptly, improving service efficiency by 100%.
Education
High School - Required courses
GOLDEN HIGH SCHOOL
Skills
- Project Management
- Service Coordinator
- Data analysis
- Inventory control
- Fleet Management
- Analytical and problem-solving skills
- Help Desk Support
- Microsoft Office
Timeline
Service Coordinator Scheduler
Vector Security
11.2025 - 03.2026
Service coordinator/Project coordinator
Broadband America Corporation
09.2013 - 06.2025
Temporary Employee working at Apex International
EXPRESS EMPLOYMENT PROFESSIONALS
02.2012 - 04.2013
Quality Assurance Project Manager, Quality Assurance Analyst Manager, Quality Assurance Analyst
INTERACTIVE QUALITY SERVICES
01.2000 - 01.2011
Communications Tech
FIRST CALL COMUNICATION
01.1991 - 01.2000
High School - Required courses
GOLDEN HIGH SCHOOL