Steven Do
Dallas,Texas
Summary
Dynamic and results-driven professional with extensive experience at Total Wine & More, excelling in product presentation and customer service. Proven ability to enhance sales through effective merchandising and cross-functional teamwork. Skilled in inventory management and active listening, fostering strong customer relationships to drive loyalty and retention.
Overview
6
6
years of professional experience
Work History
Merchandiser
Total Wine & More
Dallas, Texas
06.2023 - 01.2025
- Maintained a clean and organized work environment at all times.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Resolved issues with efficiency and effectiveness.
- Executed planograms to ensure uniformity across multiple sites.
- Conducted regular inventory checks to maintain accurate stock levels.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Managed stock levels and updated layouts based on available items.
- Worked effectively in team environments to make the workplace more productive.
Operator
Medline
Wilmer, TX
11.2021 - 11.2022
- Executed established safety and emergency guidelines.
- Ensured exceptional product standards through efficient palletizing, packaging, and assembly.
- Affixed identification labels to completed packages and indicated shipment details.
- Enhanced goal attainment by adjusting production roles regularly.
- Handled diverse assignments while ensuring accuracy.
- Worked with cross-functional teams to achieve goals.
- Conducted regular equipment maintenance to achieve peak performance.
- Ensured work area and equipment stayed clean according to safety standards.
Retail Sales Associate
24 Hour Fitness
Dallas, TX
12.2019 - 04.2020
- Stocked, replenished and organized inventory, completing tasks.
- Supported managers with organizing store and showcasing new items in eye-catching displays.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Service Advisor
24 Hour Fitness
Dallas, TX
08.2019 - 04.2020
- Immediately escalated incidents to remain compliant with company's standard procedures and processes.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Shared detailed information regarding Product or Service options to help customers make decisions.
Sales Advisor
24 Hour Fitness
Dallas, TX
01.2019 - 04.2020
- Stayed up-to-date on latest trends in sales promotions, product updates and service changes.
- Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
- Answered requests and concerns with friendly and knowledgeable service.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
Education
Associate of Science - Associates Science
Richland College
Dallas, TX12.2021
High School Diploma -
North Dallas High School
Dallas, TX05.2018
Skills
- Product demonstrations
- Product and service knowledge
- Product presentation experience
- Customer service experience
- Customer acquisition skills
- Store maintenance
- Active listener
- Floor set design
- Supply restocking
- Cross-functional teamwork and collaboration
Education and Training
true,other,other
Experience
["Retail Salespersons"],["Customer Service Representatives"],["Sales and Related Workers, All Other"]
Timeline
Merchandiser
Total Wine & More
06.2023 - 01.2025
Operator
Medline
11.2021 - 11.2022
Retail Sales Associate
24 Hour Fitness
12.2019 - 04.2020
Service Advisor
24 Hour Fitness
08.2019 - 04.2020
Sales Advisor
24 Hour Fitness
01.2019 - 04.2020
Associate of Science - Associates Science
Richland College
High School Diploma -
North Dallas High School
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