Steven Dow
Lake Orion,MI
Summary
Accomplished Parts Associate with a proven track record at Glassman Automotive Group, adept in multi-task management and exceptional customer service. Spearheaded process improvements, significantly enhancing service quality and sales objectives. Skilled in inventory management and team leadership, consistently exceeding sales targets and fostering professional relationships.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Parts Associate
Glassman Automotive Group
Southfield, MI
01.2023 - Current
- Provided technical advice on product selection, compatibility, and installation.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
- Implemented process and procedural updates to uphold high standards of service and quality, as well as meet challenging sales objectives.
Assistant Parts Manager
Serra Buick GMC Cadillac
Washington, MI
03.2020 - 12.2022
- Received and processed request tickets from Technicians
- Growing and maintaining professional relationships with vendors
- Utilize inventory management system to maintain proper stocking levels and adjust if necessary
- Process and maintain billing account information
Service Advisor
Suburban Ford of Sterling Heights
Sterling Heights, MI
02.2019 - 03.2020
- Contacted customers to give updates on repair process
- Aided customers by carefully listening, identifying problems, and making recommendations based on my extensive product knowledge
Store Manager
O'Reilly Auto Parts
Orion Township, MI
09.2015 - 02.2019
- Manage point-of-sale systems, focusing on accuracy and efficiency
- Meet or exceed store sales and profit targets by inspiring consumer loyalty
Store Manager
AutoZone Auto Parts
Davison, MI
03.2009 - 09.2015
- Was in charge of employee scheduling in order to guide operations and ensure adequate staffing during peak periods
- Increased profits through effective sales training and troubleshooting profit loss areas
- Kia Parts Certified
Education
High School -
North Branch High School
North Branch, MI01.2003
Skills
- Exceptional customer service
- Team Leadership
- Driven
- Punctual
- Organized
- Multi-Task Management
Certification
Kia Parts Master Certified
Genesis Parts Certified
Hyundai Parts Certified
Timeline
Parts Associate
Glassman Automotive Group
01.2023 - Current
Assistant Parts Manager
Serra Buick GMC Cadillac
03.2020 - 12.2022
Service Advisor
Suburban Ford of Sterling Heights
02.2019 - 03.2020
Store Manager
O'Reilly Auto Parts
09.2015 - 02.2019
Store Manager
AutoZone Auto Parts
03.2009 - 09.2015
Kia Parts Master Certified
Genesis Parts Certified
Hyundai Parts Certified
High School -
North Branch High School
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