Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steven Dunn

Phoenix

Summary

With over 14 years at Cigna, I've honed my skills in coaching and STCM, utilizing platforms like TruCare and HEV to enhance patient outcomes. My approach blends clinical judgment with compassion, ensuring ethical practice and effective care planning. My leadership in reducing hospital readmissions showcases my commitment to patient safety and healthcare excellence.

Knowledgeable with robust background in managing complex cases and providing client-focused solutions. Demonstrated success in coordinating care plans and collaborating with multidisciplinary teams to achieve effective outcomes. Proven ability to utilize critical thinking and communication skills to support clients and improve service delivery.

Experienced with holistic case management, focusing on client-centered care and comprehensive service coordination. Utilizes analytical skills and communication to develop tailored care plans and connect clients with appropriate resources. Track record of enhancing client outcomes through consistent application of problem-solving and organizational skills, ensuring effective and efficient service delivery.

Overview

21
21
years of professional experience

Work History

Case Management Specialist

Cigna
10.2011 - Current
  • Managed a caseload of diverse clients, successfully addressing their unique needs while maintaining high standards of service delivery.
  • Maintained accurate records and documentation, ensuring compliance with regulatory requirements and facilitating seamless audits.
  • Developed strong relationships with customers, expanding available resources for individual needs and additional support.
  • Served as preadmission post discharge nurse, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion until program was folded into EHE coaching and continued thereafter.
  • Communicated with supervisor regarding issues related to coaching, resourcing, service collaboration and development of new resources.
  • Reduced hospital readmissions by proactively identifying potential barriers to successful discharge planning.
  • Provided ongoing education to clients and families about available resources, empowering them to make informed decisions about their care.
  • Monitored the effectiveness of coaching plans and adjusted strategies as needed to maximize results.
  • Facilitated communication between all parties involved in a case, ensuring a clear understanding of responsibilities and expectations.
  • Advocated for clients'' best interests during meetings with healthcare providers, ensuring they received necessary care and interventions.
  • Evaluated program effectiveness regularly to identify areas for improvement and implement evidence-based changes accordingly.
  • Kept up-to-date with industry trends and changes in regulations, adjusting case management strategies as needed to maintain optimal service delivery.
  • Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
  • Teamed up with managers and executives to assist in evaluating and improving performance of direct services, contributing to strategic program planning and development.
  • Improved patient outcomes by developing and implementing tailored coaching plans.
  • Assessed community needs and identified resources for social and community service programs.
  • Provided leadership, guidance and support to staff members.

RN CCRN

Banner Boswell Medical Center
09.2003 - 08.2011
  • Administered medications accurately and safely, reducing medication errors and adverse reactions.
  • Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
  • Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
  • Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
  • Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
  • Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
  • Served as a liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.
  • Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
  • Assessed patient conditions promptly upon admission to determine appropriate interventions and prioritize care needs.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Provided emotional support to patients during challenging times, fostering a sense of trust and rapport that contributed to better overall wellbeing.
  • Provided direct patient care, stabilized patients, and determined next course of action.
  • Monitored patient reactions to drugs and carefully documented findings.
  • Managed patient caseloads effectively, ensuring timely interventions and thorough follow-ups to mitigate potential complications.
  • Participated in professional development opportunities regularly to stay current on best practices in the field of nursing.
  • Devised individualized care plans tailored to each patient''s unique situation, optimizing clinical outcomes.
  • Implemented infection control measures within the unit, maintaining a safe environment for both patients and staff members.
  • Coordinated discharge planning efforts with social workers, case managers, and other multidisciplinary team members for smooth transitions posthospitalization.
  • Managed complex cases of critically ill patients, ensuring optimal treatment plans were executed effectively.
  • Utilized advanced clinical skills such as wound care management or IV therapy administration, leading to faster recovery times for patients treated under my supervision.
  • Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Educated family members and caregivers on patient care instructions.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Evaluated patient histories, complaints, and current symptoms.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Managed patients recovering from medical or surgical procedures.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
  • Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Monitored patient reactions after administering medications and IV therapies.
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
  • Implemented care plans for patient treatment after assessing physician medical regimens.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
  • Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
  • Recorded details regarding therapies to keep patient charts updated.
  • Performed triage on incoming patients and determined severity of injuries and illnesses.
  • Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
  • Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
  • Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
  • Investigated and resolved issues affecting hospital operations and patient care.
  • Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.

Cardiac Cath Lab RN

Sun City Cardiac Center
10.2004 - 01.2010
  • Demonstrated commitment to patient-centered care by consistently seeking feedback from patients, families, and colleagues to identify areas for improvement.
  • Provided comprehensive post-procedure care, ensuring timely recovery and reduced hospital stays.
  • Assisted physicians with diagnostic and interventional procedures to identify and treat cardiac conditions effectively.
  • Enhanced patient outcomes by providing expert care during cardiac catheterization procedures.
  • Streamlined workflow in the Cardiac Cath Lab by implementing more efficient processes and protocols.
  • Improved overall patient satisfaction by consistently delivering compassionate, empathetic nursing care.
  • Enhanced efficiency within the department by collaborating closely with schedulers to optimize procedure time slots based on urgency levels.
  • Actively contributed to hospital-wide initiatives focused on improving patient safety and satisfaction through interdisciplinary collaboration.
  • Ensured compliance with all relevant regulatory standards while maintaining a safe, clean, and organized work area.
  • Collaborated with interdisciplinary teams for seamless patient care and optimal results.
  • Skillfully managed emergency situations during procedures, applying critical thinking skills to deliver prompt interventions as needed.
  • Participated in ongoing professional development opportunities to stay current on best practices within the field of Cardiac Cath Lab nursing.
  • Actively engaged patients and families in the development of individualized care plans, fostering trust and collaboration throughout the treatment process.
  • Contributed to the development of evidence-based practice guidelines for Cardiac Cath Lab nursing staff.
  • Promoted a positive work environment through strong teamwork and open communication, enhancing overall team morale.
  • Served as a mentor to new Cardiac Cath Lab RNs, providing guidance on best practices for patient care within this specialized setting.
  • Fostered a culture of accountability by actively participating in root cause analyses following adverse events or near misses.
  • Maintained accurate documentation of patient progress, facilitating effective communication among healthcare providers.
  • Reduced complication rates with thorough pre-procedure assessments and patient education.
  • Supported continuous quality improvement efforts by participating in regular audits and performance reviews.
  • Administered nursing care to cardiac patients undergoing diagnostic, therapeutic or emergency services.
  • Treated plaque buildup within arteries with angioplasty balloon procedures.
  • Supported physicians throughout introduction of medical devices and vascular closure with collagen plugs and stitches.
  • Installed bare metal, drug-eluting and bioabsorbable stents throughout vascular system.
  • Supported healthcare team by maintaining responsibility for electrocardiogram monitoring, defibrillation and cardio rehabilitation training.
  • Performed fractional flow reserve tests to measure blood pressure and diagnose severity of restriction at blocked areas within arteries.
  • Delivered 3D mapping, therapeutic ablative procedures with both radio frequency and cryoablation and CRT rhythm management procedures.
  • Utilized stethoscopes, thermometers and sphygmomanometers to meet patient needs and prescribed medical therapies.
  • Administered diagnostic angiograms, injecting intravenous dye for x-ray examination and using catheters to introduce tools needed for medical treatments.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Educated family members and caregivers on patient care instructions.
  • Evaluated patient histories, complaints, and current symptoms.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Monitored patient reactions after administering medications and IV therapies.
  • Managed patients recovering from medical or surgical procedures.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Implemented care plans for patient treatment after assessing physician medical regimens.
  • Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
  • Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
  • Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
  • Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
  • Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.

Education

Associate of Applied Science - Practical Nursing

Banner Boswell School of Nursing MCC
Sun City, AZ
05-2003

Skills

  • Coaching/ STCM for 14 years with Cigna
  • Pre/ post proficiency using TruCare, HEV, CHC ICMS, HC ICMS
  • Clinical judgment
  • Compassion and empathy
  • Ethical practice
  • Care planning
  • Patient safety
  • High level of autonomy
  • Healthcare regulations
  • Discharge coordination
  • Community health
  • Follow-up care coordination
  • Patient education and counseling
  • Collaborative teamwork

Timeline

Case Management Specialist

Cigna
10.2011 - Current

Cardiac Cath Lab RN

Sun City Cardiac Center
10.2004 - 01.2010

RN CCRN

Banner Boswell Medical Center
09.2003 - 08.2011

Associate of Applied Science - Practical Nursing

Banner Boswell School of Nursing MCC

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Steven Dunn