Steven Esposito
Ulster Savings Bank
Gardiner,NY
3
years of professional experience
Customer-focused banking professional with strengths in relationship building, banking policies and procedures, and customer satisfaction. Proven ability to train new hires, support team members, and contribute to smooth branch operations. Dedicated to creating positive client experiences and dependable service.
Work History
Personal Banker Level III
3 Years 3 Months- Advised customers on checking, savings, and certificate products aligned with financial needs.
- Opened and maintained consumer deposit accounts, ensuring accurate documentation and compliance with bank procedures.
- Resolved account inquiries and service issues with prompt, professional customer support.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
- Educated clients on online banking, mobile banking, and account access tools.
- Training multiple new hires in various roles such as teller and management
- Effective trained as a key holder to open the branch.
- Able to process and maintain ATMs.
- Managing the Vault including selling of coin and processing cash shipments
- Maintaining TCRs
- Competition of any assigned work and frequently assist in other employees assigned task
Education
Associate of Science - Business Administration And Management
Skills
Banking policies and procedures
Branch operations
Cash handling
Customer service
Customer satisfaction
Team collaboration
Vault management
Relationship management
Client management
Team development
Positive attitude
Team development
Timeline
Personal Banker Level III
Ulster Savings Bank
07.2023 - CurrentRead More
Suny Ulster
Associate of Science from Business Administration And Management
Read More