Steven Finnegan
Cold Spring Athletic Club
Plymouth,MA
1
Certification
27
years of professional experience
Dynamic Club Manager with a proven track record in staff training, performance management, and membership growth. Expertise in optimizing workflow and enhancing customer satisfaction through strategic event coordination.
Work History
Club Manager
8 Years 8 Months- Oversaw daily operations, ensuring smooth functionality of club facilities and services.
- Developed and implemented member engagement strategies to enhance customer satisfaction and retention.
- Managed staff recruitment, training, and performance evaluations to foster a high-performing team.
- Coordinated events and activities to promote community involvement and increase membership participation.
Shop Foreman
3 Years 9 Months- Oversaw production schedules and managed daily operations to ensure timely project completion.
- Coordinated team activities and delegated tasks to optimize workflow efficiency.
- Mentored junior staff on best practices in fence installation and safety protocols.
- Implemented process improvements that reduced material waste and enhanced productivity.
Sales Associate
15 Years 7 Months- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
- Collaborated with team members to optimize sales strategies and enhance customer engagement.
- Trained new associates on product knowledge and effective sales techniques.
Education
High School Diploma
Skills
Staff training
Membership growth
Team motivation
Performance management
Certification
Allergy awareness
Serve safe
CPR
Timeline
Club Manager
Cold Spring Athletic Club
01.2018 - CurrentRead More
Shop Foreman
Armstrong Fence
08.2015 - 05.2019Read More
Sales Associate
Jannell Ford of Hanover
01.2000 - 08.2015Read More
Plymouth Carver High School
High School Diploma
Read More