STEVEN FORCADE
Lubbock,TX
Summary
Proven Manager with a track record of enhancing customer satisfaction and team productivity at Atomic Lounge and Pizza Kitchen. Skilled in customer service and complex problem-solving, successfully managed staff conflicts and optimized inventory processes. Demonstrated leadership in staff training and development, achieving significant improvements in service delivery and workplace efficiency.
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing, and market positioning.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Manager
Atomic Lounge and Pizza Kitchen
Lubbock, TX
09.2018 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Daily and weekly inventory of liquor and beer
- ,Booking entertainment, bands, DJ's
- Daily liquor and beer and food orders
Manager
Wrecked Burgers and Brews/Local Bar and Grill
Lubbock, TX
09.2012 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Daily and weekly inventory on liquor and beer.
- Opening and closing, checking deposits.
- Booking entertainment, bands, DJ's.
Manager
Barpm
1211 University
04.2010 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Weekly inventory of liquor and beer
- Booked entertainment, bands, DJ's and comedy shows
- Opening and closing
- Daily and weekly Liquor, beer and food orders
Irrigation Manager
American Landscape Systems
Lewisville, TX
03.2006 - 05.2008
- Maintained accurate records of all irrigation activities, including water usage, equipment maintenance, and budget expenditures.
- Established emergency response protocols for potential issues like droughts or floods, preserving crops from adverse situations.
- Enhanced crop yields with strategic planning of irrigation schedules based on weather forecasts and crop needs.
- Optimized energy usage within the facility by adopting solar-powered pumps or low-pressure systems where appropriate.
- Educated team members about environmental regulations surrounding water use to ensure compliance with relevant laws and policies.
- Improved irrigation efficiency by implementing modern techniques and technologies.
- Managed a team of irrigation technicians, ensuring proper training and adherence to safety standards.
- Weekly irrigation inspections for over 150 commercial properties.
- Created detailed work proposals for all repairs irrigation and maintenance repairs.
- Worked with local municipalities, Irrigation repairs, add ons and modifications. New and existing irrigation expansion.
Irrigation Manager
DG Enterprises
Carrollton, TX
05.2002 - 03.2006
- Maintained accurate records of all irrigation activities, including water usage, equipment maintenance, and budget expenditures.
- Ran weekly Irrigation inspections on over 100 commercial properties.
- Worked with property managers on all work orders and repairs.
- commercial and residential trouble shooting irrigation, wiring and valve service and repair
- commercial and residential installation and design
Education
High School Diploma -
Richland High School
North Richland Hills, TX05-1992
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Task delegation
- Complex Problem-solving
- Booking entertainment
- Inventory
Certification
- ServSafe Food Handler's Certification
Licensed irrigation technician for the state of Texas from 2000-2012
The state of Texas requires all irrigation technicians, Managers to be Licensed through the Texas committee on environmental quality.
Timeline
Manager
Atomic Lounge and Pizza Kitchen
09.2018 - Current
Manager
Wrecked Burgers and Brews/Local Bar and Grill
09.2012 - Current
Manager
Barpm
04.2010 - Current
Irrigation Manager
American Landscape Systems
03.2006 - 05.2008
Irrigation Manager
DG Enterprises
05.2002 - 03.2006
High School Diploma -
Richland High School