Steven Fowler
Gallipolis,OH
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
29
29
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Lakin, WV
04.2018 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Wrote detailed reports of all security breaches and investigations.
Cashier/Attendant
Whittingtons' BP (currently Marathon)
Gallipolis, OH
09.2012 - 03.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Managed inventory of supplies, ensuring all necessary items were always available for guest use.
Sandwich Artist
Subway
Gallipolis, OH
11.2011 - 08.2012
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Managed inventory levels, ensuring fresh ingredients were always available for menu items.
- Balanced multiple tasks during busy periods, ensuring all customers received prompt and attentive service.
- Kept workplace clean and organized in line with restaurant policies.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Increased speed of service through effective multitasking and time management skills.
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
Food Service Assistant
Pleasant Valley Hospital
Point Pleasant, WV
12.2010 - 10.2011
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
- Contributed to team success by proactively assisting coworkers during peak hours or covering shifts when needed.
- Quickly resolved any customer complaints regarding food quality or service through prompt communication with kitchen staff or management as appropriate.
- Learned other teammates' work tasks to train as backup.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Set up and broke down food service lines quickly to maintain service flow.
- Cleaned and maintained work areas, equipment and utensils.
Sercurity Officer
Pleasant Valley Hospital
Point Pleasant, WV
05.2000 - 12.2010
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle and by foot.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Wrote detailed reports of all security breaches and investigations.
Housekeeper
Pleasant Valley Hospital
Point Pleasant, WV
10.1996 - 05.2000
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Enhanced patient satisfaction by ensuring thorough cleaning and timely room turnovers.
- Adhered to professional house cleaning checklist.
- Verified cleanliness and organization of storage areas and carts.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Education
Associate Of Applied Business - Computer Applications Technology
Gallipolis Career College
Gallipolis, OHHigh School Diploma - General Studies
Point Pleasant High School
Point Pleasant, WVSkills
- Detail-oriented
- Superior customer service
- Complex Problem-solving
- Document management
- Verbal and written communication
- Reliability
- Report writing
- General security
- Proficient in Microsoft Word and PowerPoint
Timeline
Security Officer
Allied Universal Security Services
04.2018 - Current
Cashier/Attendant
Whittingtons' BP (currently Marathon)
09.2012 - 03.2018
Sandwich Artist
Subway
11.2011 - 08.2012
Food Service Assistant
Pleasant Valley Hospital
12.2010 - 10.2011
Sercurity Officer
Pleasant Valley Hospital
05.2000 - 12.2010
Housekeeper
Pleasant Valley Hospital
10.1996 - 05.2000
Associate Of Applied Business - Computer Applications Technology
Gallipolis Career College
High School Diploma - General Studies
Point Pleasant High School