Steven Francois
Gastonia,NC
Summary
Reliable and enthusiastic sales associate with exceptional customer service skills and a talent for building strong relationships. Committed to creating a welcoming environment for customers and delivering comprehensive service. Possessing a deep understanding of sales strategy and merchandising techniques, able to effectively contribute to the success of the team.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Shop Owner
Flawless Reflections
10.2020 - 03.2024
- Explained estimates and determined repair timelines to manage customer expectations
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly
- Consulted with customers to assess needs and propose optimal solutions.
Senior Automotive Paint Technician
Magic One Auto
02.2020 - 04.2022
- Consistently provided exceptional service experiences for customers while keeping projects within projected timelines and budget constraints
- Increased customer satisfaction by providing high-quality automotive paint services and addressing concerns promptly
- Reduced rework rates by maintaining strict attention to detail during the painting process and thoroughly inspecting finished products
- Maintained exceptional work quality standards through rigorous surface preparation, masking, and sanding procedures prior to painting
- Exercised leadership capabilities by successfully motivating and inspiring others
- Proven ability to learn quickly and adapt to new situations
- Self-motivated, with a strong sense of personal responsibility.
Senior Reconditioning Associate Lead
CarMax
04.2009 - 01.2020
- Contributed to increased sales by preparing vehicles for showroom display with attention to detail and quality control
- Assisted in training new employees on proper techniques and procedures, ensuring a smooth transition into the role of Reconditioning Associate
- Provided excellent customer service when interacting directly with clients during vehicle drop-off or pick-up appointments, addressing concerns professionally and courteously at all times
- Boosted employee morale by fostering a positive work environment and encouraging professional development opportunities
- Established S.M.A.R.T goals and evaluated key performance indicators (KPI) related to profitability, efficiency and revenue
- Skilled at working independently and collaboratively in a team environment
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Demonstrated leadership skills in managing projects from concept to completion.
Education
Automotive Systems Technology Autobody Repair -
Gaston College
05.2016
Bachelor of Arts - International Business
Gaston College
Dallas, NC05.2012
Associate of Arts -
Southeastern Technical Institute
South Easton, MA06.2008
Skills
- Exceptional Communicator
- Engaging Problem Solver
- Self Motivator
- Team Builder
- Result Focused
Certification
- Gold Level PPG Paint Technician
- ASE certification in Paint And Body Repair
- I-CAR certified in Paint And Body Repair
Accomplishments
- Presidents Club Member at Carmax
- Store Champion 2017,2018, 2020
- Successfully developed 12 focus plans for direct reports
- Reduced operational expenses by 37% with in the paint department by streamlining shop operations.
Additional Information
- Gold Level PPG Technician
- Displayed accurate product knowledge, and application of PPG products on a different array of vehicles in written form and in front of a PPG Director.
Timeline
Shop Owner
Flawless Reflections
10.2020 - 03.2024
Senior Automotive Paint Technician
Magic One Auto
02.2020 - 04.2022
Senior Reconditioning Associate Lead
CarMax
04.2009 - 01.2020
Automotive Systems Technology Autobody Repair -
Gaston College
Bachelor of Arts - International Business
Gaston College
Associate of Arts -
Southeastern Technical Institute