Steven Frias
Seattle,WA
Summary
Hardworking restaurant manager with several years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Owner/Operator
Glo’s Restaurant
Seattle, WA
04.2006 - Current
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Enhanced customer experience through attentive service and feedback collection.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Trained and mentored new staff on service protocols and procedures.
- Oversaw inventory management and supplier negotiations regularly.
- Ensured compliance with health regulations and safety standards consistently.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Provided leadership support for team members through coaching and mentorship programs.
- Implemented cost-saving measures across departments while maintaining quality.
Education
Bachelor of Arts - Psychology
University of Miami
Miami, FL 08.1997 - 05.2001
Skills
- Restaurant operations
- Menu development
- Inventory management
- Staff training
Certification
- Serv Safe Food Protection Manager Certification
- Washington State Food Handlers Certification
- Washington State MAST Permit
Timeline
Owner/Operator
Glo’s Restaurant
04.2006 - Current
Bachelor of Arts - Psychology
University of Miami
08.1997 - 05.2001