Crystal Gately
Sunset Beach,NC
Summary
Dynamic and results-driven General Manager with extensive experience at The Boundary House Restaurant, excelling in team training and guest experience optimization. Proven track record in implementing policies that enhance operational efficiency and foster a positive work environment, while ensuring high standards of food safety and customer service.
Overview
17
17
years of professional experience
Work History
Owner/Operator
RMK Food Service, Inc.
Carolina Shores, N.C.
01.2013 - 01.2018
- Attained top ranking in customer service by leveraging effective communication and advanced problem-solving skills.
- Oversaw daily operations to ensure efficient installation of restaurant equipment and new beer lines.
- Assisted with recruitment efforts and organized scheduling tasks. Supported payroll processing and managed invoice submissions. Presented project proposals to clients for consideration.
- Executed exceptional customer service by swiftly resolving issues and enhancing customer loyalty.
- Elevated customer satisfaction by delivering high-quality services and ensuring prompt communication.
- Acquired essential permits and licenses to ensure legal operation.
General Manager
Clark’s Seafood and Chop House Restaurant
Little River, SC
01.2012 - 11.2012
- Oversaw comprehensive business operations from pre-opening preparations to daily management activities.
- Cultivated a high-performing restaurant team through strategic recruitment, interviewing, hiring, and comprehensive training initiatives.
- Partnered with head kitchen manager and vendors to finalize menu offerings and pricing strategies.
- Developed and implemented comprehensive training programs to enhance staff performance.
- Directed management of substantial costs, including labor and food cost percentages.
- Cultivated strong relationships with clients, vendors, and partners to enhance long-term relationships.
- Assisted in managing cash handling processes to promote accuracy and security.
- Reviewed daily sales and inventory.
General Manager
The Boundary House Restaurant
Calabash, NC
10.2005 - 11.2012
- Oversaw daily operations ensuring exceptional service and guest satisfaction.
- Developed and implemented training programs for staff to enhance performance and efficiency.
- Managed inventory control, food and labor costs.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Daily tasks included, managing, cash handling, reviewing daily sales, inventory, scheduling, training, and motivating team members, monitoring stock levels, ordering supplies, and implementing strategies to improve sales.
Manager
California Dreaming Restaurant and Bar
Augusta, GA
06.2004 - 10.2005
- Responsible for supervising both front of the house and back of the house staff.
- Ensuring high-quality guest experience as well as maintaining restaurants standards.
- Ensuring the restaurant was clean properly stocked and set up for service.
- Enforcing sanitation and safety regulations in both the kitchen and dining area.
- Ensuring excellent customer service and addressing complaints professionally.
- Line checks, reviewing food appearance, taste, and temperature before service.
- Menu consistency ensuring that all dishes are prepared according to standard recipes.
- Daily tasks included, managing, cash handling, reviewing daily sales, inventory, scheduling, training, motivating team members, monitoring, stock levels, ordering supplies, and implementing strategies to improve sales.
Server, Manager
Carolina Roadhouse Restaurant
Myrtle Beach, SC
06.2001 - 06.2004
- Responsible for supervising both front of the house and back of the house staff.
- Ensuring high-quality guest experience as well as maintaining restaurant standards.
- Entering the restaurant was clean properly stocked and set up for service.
- Enforcing sanitation and safety regulations in both the kitchen and dining area.
- Ensuring excellent customer service and addressing complaints professionally.
- Line checks, reviewing food appearance, taste, and temperature before service.
- Menu consistency, ensuring that all dishes are prepared according to standard recipes.
- Daily tasks included, managing, cash handling, reviewing daily sales, inventory, scheduling, training, and motivating team members, monitoring stock levels, ordering supplies, and implementing strategies to improve sales.
Education
Occupational Therapy And Medical Assistant
Erie Community College
Buffalo, NY2000
High School Diploma - Business Administration And Management
Starpoint High School
Lockport, NY06.1998
Skills
Policy implementation
Restaurant operations
Server scheduling
Guest experience optimization
Verbal and written communication
Guest service
Food safety
Customer service management
Organization
Customer relationship management
Food presentation
Staff motivation
Dining room logistics
Menu presentation
Strong leadership
Server training
Team leadership
Problem-solving
Reliable and responsible
Conflict resolution
Relationship building
Money handling
Critical thinking
Collaboration and teamwork
Front of house management
Assignment delegation
Timeline
Owner/Operator
RMK Food Service, Inc.
01.2013 - 01.2018
General Manager
Clark’s Seafood and Chop House Restaurant
01.2012 - 11.2012
General Manager
The Boundary House Restaurant
10.2005 - 11.2012
Manager
California Dreaming Restaurant and Bar
06.2004 - 10.2005
Server, Manager
Carolina Roadhouse Restaurant
06.2001 - 06.2004
Occupational Therapy And Medical Assistant
Erie Community College
High School Diploma - Business Administration And Management
Starpoint High School