Lamonica Sanders
Sanders & Sons Logistics, LLC
Baker,LA
24
years of professional experience
Experienced HRBP specializing in problem-solving and employee retention strategies. Committed to fostering a positive workplace culture and enhancing operational integrity through effective policy implementation.
Work History
Owner/Operator
1 Year 1 Month- Supervised daily logistics activities, focusing on ensuring punctual deliveries and effective route optimization.
- Developed and implemented policies that enhanced safety protocols and compliance standards.
- Managed vendor relationships to optimize supply chain performance and reduce operational costs.
- Mentored team members on best practices in logistics operations, fostering a culture of continuous improvement.
Employee Experience HRBP Manager
1 Year 5 Months- Executed delivery of comprehensive, consumer-focused people services to enhance engagement with core business values.
- Facilitated consulting and coaching sessions for departmental leaders and managers, aligning HR practices with business vision and objectives.
- Resolved employee relation issues through effective collaboration with management teams. Conducted in-depth investigations that informed decision-making in sensitive scenarios. Recommended impactful actions to address complex employee relations challenges.
Senior Human Resources Business Partner
1 Year 1 Month- Facilitated resolution of employee relations issues by conducting thorough investigations and recommending appropriate actions.
- Monitored employee engagement levels and proposed actionable strategies to enhance satisfaction within designated client groups.
- Enforced adherence to company policies and procedures to maintain operational integrity.
Senior Human Resources Generalist
8 Months- Analyzed existing human resources processes and successfully implemented policy changes to align with organizational goals.
- Facilitated communication of policy and procedure changes to managers and employees.
- Collaborated with local diversity and inclusion councils and employee resource groups to foster community engagement.
- Facilitated participation in local and onsite job fairs, focusing on community engagement and employment growth.
Human Resources Generalist
1 Year- Facilitated discussions on employee relations policies and practices to promote a positive workplace environment.
- Conducted training sessions for management on effective strategies for addressing employee performance issues and implementing disciplinary procedures.
- Evaluated employee grievances and proposed strategic solutions to management, promoting prompt and appropriate actions.
- Managed new hire orientation processes, ensuring smooth execution of first-day logistics and completion of necessary paperwork in collaboration with hiring managers and the employee service center.
Human Resources Coordinator
4 Years 1 Month- Coordinated e-Verify procedures for I-9 compliance and organized new hire documentation within the document management system to enhance onboarding efficiency.
- Executed return-to-work fit-for-duty evaluations and conducted post-offer pre-placement assessments utilizing Worksaver systems for field operations.
- Supported employee relations initiatives by addressing attendance separation issues and overseeing unemployment claims processes.
- Engaged with HR professionals to streamline processes and optimize the application of best practices across the organization.
Local Benefits Coordinator
3 Years 11 Months- Administered employee benefits programs, ensuring compliance with company policies and regulations.
- Assisted with processing requests for unpaid personal leaves. Supported leadership in reintegrating employees returning from leave of absence. Collaborated with the ESC and leadership on facilitating employee transitions from STD/FMLA.
- Provided escalation support for benefits, payroll, recruiting, time keeping and reporting issues. Served as an escalation point for Employee Service Center (ESC)
- Facilitated health screenings that contributed to improved employee wellbeing. Coordinated flu shot clinics that increased vaccination rates among staff.
Recruiting Coordinator
4 Years 9 Months- Collaborated with hiring managers to refine job descriptions and align candidate profiles with organizational needs.
- Managed applicant tracking system to maintain accurate records and streamline recruitment workflow.
- Coordinated recruitment processes, ensuring timely scheduling of interviews and candidate communications.
- Facilitated onboarding programs, enhancing new hire integration and engagement within company culture.
Recruiting Assistant
1 Year 7 Months- Assisted in scheduling interviews and managing candidate communications efficiently.
- Coordinated candidate sourcing efforts through job postings and employee referrals.
- Streamlined onboarding processes to enhance new hire integration into company culture.
- Maintained applicant tracking system, ensuring data accuracy and compliance with policies.
ECare Specialist II
2 Years 2 Months- Handled new customer serviceability requests for new neighborhoods.
- Approved Senior Citizen Discounts applications.
- Processed work orders for CableCARD installations, Troubleshot CableCARD trouble calls.
- Supported maintenance of work order accuracy database. Provided assistance to administrative tasks.
Collections Specialist
1 Year 6 Months- Conducted negotiations with customers to establish payment plans and resolve disputes effectively.
- Managed customer accounts to ensure timely payment and reduce delinquency rates.
- Developed training materials for new team members on best practices in collections processes.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Customer Service Representative
4 Months- Trained new team members on customer service protocols and system navigation.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
- Education
- Dean's List [1st Semester]
Certificate - Medical Administrative Assistant
Skills
Employee relations
Policy implementation
Training and development
Change management
Engagement initiatives
Retention programs
Problem-solving
Accomplishments
- Served on the WIP Team. Facilitated sessions to impacted employees across the organization,
- Assisted with Action Plans to address the Q4 2022 VOE Results for the Baton Rouge and Lafayette markets.
- 2023/2024 Member of Women in Cable Telecommunications Network (WICT).
- Facilitated Mental Wellness Focus to leadership and employees on 5 Cox Well=being Pillars; Physical, Mental/Emotional, Financial. Social/Environmental, and Purpose
- Served as a Wellness Warrior for the Central Region to keep employees updated on the wellness benefits and initiatives.
- Talent Planning for the Field Operations Organization. Scheduled calibrations meetings with leadership
- Organized yearly KYN's Health screenings and flu shot clinics across the Central Region promoting onsite health screenings in the workplace.
- Attended the 2024 SHRM Conference in Chicago
- Hosted Financial Wellness Workshops across the Louisiana markets to help employees understand the importance of credit, how to read their credit report and credit scores.
- Supported the Field Operations Summit in Tulsa, Oklahoma
- Organized Wellness Expo's across the Central Region to promote Health and Wellness, and professional development opportunities.
- Junior Achievement Leading Ladies Mentor Program: Mentored teen girls from grades 9th thru 12th, teaching work readiness, entrepreneurship, helped to create a budget and vision board.
- Wellness Strategy Project Team member where we strategized on ways to bring benefits and initiatives front and center to employees and their families.
- Hosted Performance & Evaluation Trainings to the Field Operations Leaders
Timeline
Owner/Operator
Sanders & Sons Logistics, LLC
08.2025 - CurrentRead More
Employee Experience HRBP Manager
Cox Communications
07.2023 - 12.2024Read More
Senior Human Resources Business Partner
Cox Communications
06.2022 - 07.2023Read More
Senior Human Resources Generalist
Cox Communications
10.2021 - 06.2022Read More
Human Resources Generalist
Cox Communications
10.2020 - 10.2021Read More
Human Resources Coordinator
Cox Communications
09.2016 - 10.2020Read More
Local Benefits Coordinator
Cox Communications
10.2012 - 09.2016Read More
Recruiting Coordinator
Cox Communications
01.2008 - 10.2012Read More
Recruiting Assistant
Cox Communications
06.2006 - 01.2008Read More
ECare Specialist II
Cox Communications
07.2004 - 09.2006Read More
Collections Specialist
Cox Communications
01.2003 - 07.2004Read More
Customer Service Representative
Cox Communications
09.2002 - 01.2003Read More
Baton Rouge Community College
from Education
Read More
Spencer Business College
Certificate from Medical Administrative Assistant
Read More
Clinton High School
Read More