Steven Fuller
Allentown,PA
Summary
Capable Server passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in casual dining establishments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Business Owner
Critical Flail
02.2019 - Current
- Created start up business with aiming to providing Tabletop RPG experiences to new customers
- Managed listings and advertisements to build new customer bases
- Administered and provided role access to the Roll20, Discord, and D&D Beyond platforms
- Responsibly budgeted and bookkept for all associated expenses and revenues
- Attended industry events and trade shows
Service Bartender
TGI Fridays
03.2023 - 07.2023
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Prepared garnishes by evenly slicing and pitting fruits.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Server
Applebees
06.2021 - 11.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Answered customers' questions, recommended items, and recorded order information.
Education
Bachelor of Science - Marketing
New York University
New York, NY05.2009
Skills
- Articulate Communication
- Attention to Detail
- Front of House Display Creation
- Waiting Tables
- Sales Expertise
- Food Sales and Promotion
- Order Accuracy
- Quality Control
- Beverage Preparation
- Cocktail Knowledge
- Dessert Preparation
Certification
- RAMP Certification
- ServSafe Food Handling
- ServSafe Bartender
- ServSafe Allergens
Timeline
Service Bartender
TGI Fridays
03.2023 - 07.2023
Server
Applebees
06.2021 - 11.2021
Business Owner
Critical Flail
02.2019 - Current
Bachelor of Science - Marketing
New York University
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