Steven Gibson
Newton,NC
Summary
A dynamic Sales Engineer with a proven track record at PSI-Polymer Systems, Inc, I excel in relationship building and sales closing, achieving consistent year-over-year growth. Leveraging strong technical acumen and persuasive communication, I've cultivated key industry relationships, driving sales through solution selling and customer advocacy. My approach has significantly enhanced client satisfaction and revenue.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Engineer
PSI-Polymer Systems, Inc
Conover, NC
06.2021 - Current
- Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
- Identified and supported resale opportunities to achieve sales plans.
- Generated new leads through cold calling, social media outreach, and attending industry events.
- Increased sales revenue by consistently meeting and exceeding sales targets through effective client presentations and product demonstrations.
- Attended trade shows and seminars to promote products and network with industry contacts.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
- Reviewed customer inquiries to understand project scope while managing internal delivery mechanisms.
- Developed and implemented pursuit plans for opportunities within assigned key accounts.
- Participated in ongoing professional development opportunities, staying current with industry trends and advancements in technology to provide customers with up-to-date information and solutions.
- Achieved consistent year-over-year growth in territory sales by proactively identifying new opportunities and strategically expanding business relationships within existing accounts.
- Improved overall customer satisfaction by proactively addressing concerns and resolving issues in a timely manner, demonstrating a commitment to exceptional service.
Sales Representative
Kimball Midwest
Hickory, NC
10.2019 - 03.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Streamlined sales process, reducing time from lead to close.
National Sales Representative
The Systems Depot
Hickory, NC
04.2019 - 10.2019
- Maintained and organized customer database of over Number clients nationwide.
- Provided ongoing mentorship to junior sales representatives, fostering a culture of continuous improvement within the team.
- Enhanced customer satisfaction ratings by promptly addressing concerns and providing tailored solutions for their needs.
- Streamlined internal processes, enabling the sales team to close deals more efficiently and effectively.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Outside Sales Representative
Fastenal
Hickory, NC
04.2016 - 08.2018
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
Outside Sales Representative
Fastenal
Williston, SC
03.2014 - 03.2016
Sales Associate
Fastenal
Martinez, Ga
04.2013 - 03.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Psychology
Aiken Technical College
AikenSkills
- Relationship building
- Sales closing
- Presentation skills
- Customer support
- Team collaboration
- Sales team support
- Formal presentation skills
- Product demonstration
- Sales process optimization
- Solution selling
- Sales transactions
- Sales training
- CRM software
- Sales proposals
- Performance tracking
- Competitor research
- Organization skills
- Sales process engineering
- Pipeline management
- Project specifications
- Needs analysis
- Persuasive
- Customer advocacy
- Territory management
- Field consulting
- Bid preparation
- Proposal development
- Cold calling
- Account servicing
- Strong technical acumen
- Sales closing support
- Trustworthy
- Communication skills
- Equipment troubleshooting
- Sales support
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
Certification
Sales Buzz B2B Sales Training
Timeline
Sales Engineer
PSI-Polymer Systems, Inc
06.2021 - Current
Sales Representative
Kimball Midwest
10.2019 - 03.2021
National Sales Representative
The Systems Depot
04.2019 - 10.2019
Outside Sales Representative
Fastenal
04.2016 - 08.2018
Outside Sales Representative
Fastenal
03.2014 - 03.2016
Sales Associate
Fastenal
04.2013 - 03.2014
Psychology
Aiken Technical College