Steven Girardeau
Cumming
Summary
Results-oriented professional with over 12 years of experience in solutions engineering and logistics management. Known for strong analytical skills and collaborative problem-solving, driving improvements in customer satisfaction and operational processes.
Overview
15
15
years of professional experience
Work History
Solutions Engineer
Voya Financial
Atlanta, GA
03.2014 - Current
- Proven ability to develop and implement creative solutions to complex problems.
- Thrived in high-pressure situations to meet operational needs.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Documentation Agent
Hanjin Shipping Company, Ltd
Alpharetta, GA
06.2011 - 03.2013
- Managed shipment schedules, ensuring timely delivery and compliance with regulations.
- Developed strong relationships with clients, enhancing customer satisfaction and retention rates.
- Oversaw documentation processes, ensuring accuracy and adherence to shipping protocols.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Administrative Support Specialist
HEPACO, Inc
Alpharetta, GA
04.2011 - 03.2013
- Developed and maintained filing systems for efficient record-keeping and information retrieval.
- Coordinated internal communications to enhance operational efficiency and information flow.
- Managed scheduling and logistics for executive meetings, ensuring optimal resource allocation.
- Collaborated with cross-functional teams to ensure smooth project execution and timely completion.
Education
High School Diploma -
Forsyth Central High School
Cumming, GASkills
- ServiceNow
- Software troubleshooting
- Strategic thinking
- Sales support
- Requirements gathering
- Technical documentation
- Cloud solutions
- Customer engagement
- HTML and XML
- Technical support
Timeline
Solutions Engineer
Voya Financial
03.2014 - Current
Documentation Agent
Hanjin Shipping Company, Ltd
06.2011 - 03.2013
Administrative Support Specialist
HEPACO, Inc
04.2011 - 03.2013
High School Diploma -
Forsyth Central High School