Roofing
Steven Glidden
Mighty Dog Roofing
Cary,NC
38
years of professional experience
Results-driven operations leader with a track record of implementing quality control measures and process improvements. Skilled in training teams and managing resources to exceed customer expectations while fostering a culture of safety and compliance.
Work History
Operations Manager
10 Months- Managed daily operations, ensuring efficient workflow and resource allocation.
- Coordinated project schedules and timelines to meet customer expectations.
- Implemented quality control measures to enhance service delivery standards.
- Trained staff on operational procedures and safety protocols.
- Assisted in resolving customer inquiries and complaints effectively.
- Supervised operations staff and kept employees compliant with company policies and procedures.
General Manager
2 Years 1 Month- Oversaw daily operations, ensuring seamless workflow and adherence to company policies.
- Implemented process improvements, enhancing efficiency in project management and service delivery.
- Developed training programs for staff, fostering skill development and team cohesion.
- Analyzed market trends to adjust business strategies, increasing competitiveness in local markets.
- Managed budgeting processes, optimizing resource allocation for improved financial performance.
- Cultivated relationships with suppliers and subcontractors, ensuring quality materials and services.
- Led performance reviews, providing constructive feedback to enhance team productivity and morale.
- Established safety protocols, promoting a culture of workplace safety and compliance among staff.
- Developed and implemented strategies to increase sales and profitability.
General Manager
2 Years 7 Months- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Sales Manager
1 Year 2 Months- Led sales team to achieve quarterly targets through strategic planning and performance monitoring.
- Developed comprehensive training programs for new sales representatives, enhancing product knowledge and sales techniques.
- Analyzed market trends to identify opportunities for growth and adjust strategies accordingly.
- Fostered strong relationships with key clients, increasing customer loyalty and retention rates.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Location Manager
8 Years 7 Months- Managed project timelines and resource allocation to ensure timely completion of construction projects.
- Coordinated site inspections and compliance checks to meet industry regulations and safety standards.
- Supervised field teams, providing guidance and support to enhance operational efficiency and team performance.
- Developed and implemented training programs for new hires, fostering knowledge transfer and skill development.
- Established relationships with subcontractors and suppliers to streamline procurement processes and reduce costs.
- Resolved location-related issues swiftly through effective problem-solving skills, minimizing delays in production schedules.
Security Consultant
7 Months- Developed and implemented security protocols to enhance client protection and mitigate risks.
- Conducted comprehensive security assessments to identify vulnerabilities and recommend tailored solutions.
- Collaborated with law enforcement agencies to ensure compliance with local regulations and safety standards.
- Trained staff on emergency response procedures, fostering a culture of safety awareness and preparedness.
- Analyzed security incidents to determine root causes, leading to improved preventative measures and strategies.
- Promoted safety and security by providing consistent armed security for diverse events.
Sales Manager
11 Years 3 Months- Implemented CRM systems to streamline sales processes and improve data accuracy for forecasting.
- Collaborated with marketing team to design promotional campaigns that boosted brand visibility and engagement.
- Conducted regular performance reviews, providing feedback and coaching to enhance team productivity.
- Drove continuous improvement initiatives, optimizing sales processes for efficiency and effectiveness.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Route Driver
9 Years 1 Month- Operated commercial vehicles to transport hazardous waste to designated locations efficiently.
- Ensured compliance with safety regulations and environmental standards during each route delivery.
- Conducted routine vehicle inspections to maintain operational readiness and safety standards.
- Developed efficient driving routes to optimize time management and fuel consumption.
- Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
US Naval
4 Years 8 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma
Skills
Problem-solving
Team leadership
Operations management
Customer service
Increased Revenue Growth
Very Orginized
Accomplishments
- Increased company market share by 30% in just 12 months.
- Earned the “Salesman of the Moth and Year” Award in 2002 for Out Sales all employee State Wide.
- Promoted to Production Manager after 1 year 2014 years with the company.
- Promoted to Location Manager after 3 Years years with the company.
Timeline
Operations Manager
Mighty Dog Roofing
11.2025 - CurrentRead More
General Manager
Mighty Dog Roofing
10.2023 - 11.2025Read More
General Manager
Liberty Restoration
03.2021 - 10.2023Read More
Sales Manager
Secured Roofing
01.2021 - 03.2022Read More
Security Consultant
Global Security Services
10.2013 - 05.2014Read More
Location Manager
Aspen Contracting Inc.
05.2013 - 12.2021Read More
Sales Manager
Aquativa
02.2002 - 05.2013Read More
Route Driver
Safety Kleen
01.1993 - 02.2002Read More
US Naval
US Navy
01.1989 - 09.1993Read More
Aledo Green Dragons
High School Diploma
Read More