Steven Gomez
Davie
Summary
Dynamic Operations Manager with 6+ years of experience and proven track record at Kanbons LLC, excelling in team leadership and inventory control. Enhanced customer satisfaction through effective communication and streamlined processes, achieving timely deliveries. Skilled in problem-solving and KPI tracking, driving operational excellence and fostering strong client relations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Manager
Kanbons LLC
02.2019 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Coordinated and managed the transportation of all inbound and outbound products, including scheduling drayage services and trucking carriers to ensure timely and efficient deliveries.
Sales Associate
T-Mobile
11.2015 - 01.2019
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Top 500 Sales Employee (2018)
Warehouse Worker
IKEA
12.2013 - 10.2015
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Education
Associate of Science - Supply Chain Management
Broward College
Pembroke Pines, FL08-2025
Associate of Science - Sports Medicine
Keiser University
Fort Lauderdale, FL06-2014
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Management
- Inventory control
- Client relations
- KPI tracking
- Shipment coordination
- Freight negotiation
Certification
- Supply Chain Management & Procurement, (CSCMP) - Jul 2025
- Business Specialist, Broward College (BC) - May 2025
- Logistics & Transportation Specialist, Broward College (BC) - May 2025
- Warehousing Operations, (CSCMP) - Oct 2023
- Inventory Management, (CSCMP) - Jun 2023
Timeline
Operations Manager
Kanbons LLC
02.2019 - Current
Sales Associate
T-Mobile
11.2015 - 01.2019
Warehouse Worker
IKEA
12.2013 - 10.2015
Associate of Science - Supply Chain Management
Broward College
Associate of Science - Sports Medicine
Keiser University
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