Steven Gonzales
Electronics Technician
Lakewood,CO
Summary
Over two decades of consumer electronics and small appliance repair has allowed personal and business growth combined with a wealth of hands-on experience. The range of this experience, from customer service to repair and quality control, enables my ability to become an important asset to any company with a desire to grow and succeed.
Overview
2
2
years of post-secondary education
23
23
years of professional experience
Work History
Lead Technician/Shop Manager
More Than Vacuums
Englewood, Colorado
11.2015 - Current
- Fixed circuit boards and wire harness problems using schematics, wiring diagrams and testing instruments.
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
- Perform complex mechanical alignments and calibration of equipment to quality standards.
- Documented all changes and actions in computer-based tracking system.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Reviewed technical documentation/service manuals/schematics to complete equipment maintenance and repair.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team of 8+ associates.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine needed parts.
Electronics Technician
AAAATV
Centennial, CO
07.2009 - 11.2015
- Fixed circuit boards and wire harness problems using schematics, wiring diagrams and testing instruments.
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
- Perform complex mechanical alignments and calibration of equipment to quality standards.
- Documented all changes and actions in computer-based tracking system.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Reviewed technical documentation/service manuals/schematics to complete equipment maintenance and repair.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team of 4+ associates.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine needed parts.
Electronics Technician
Metro TV
Boulder, CO
01.2007 - 01.2009
- Fixed circuit boards and wire harness problems using schematics, wiring diagrams and testing instruments.
- Perform complex mechanical alignments and calibration of equipment to quality standards.
- Documented all changes and actions in computer-based tracking system.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Reviewed technical documentation/service manuals/schematics to complete equipment maintenance and repair.
Electronics Technician
Best Buy Repair
Aurora , CO
04.2005 - 10.2007
- Fixed circuit boards and wire harness problems using schematics, wiring diagrams and testing instruments.
- Perform complex mechanical alignments and calibration of equipment to quality standards.
- Documented all changes and actions in computer-based tracking system.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Reviewed technical documentation/service manuals/schematics to complete equipment maintenance and repair.
Electronics/Small Appliance Technician
Sears Repair
Aurora, CO
05.1999 - 09.2005
- Fixed circuit boards and wire harness problems using schematics, wiring diagrams and testing instruments.
- Perform complex mechanical alignments and calibration of equipment to quality standards.
- Documented all changes and actions in computer-based tracking system.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Reviewed technical documentation/service manuals/schematics to complete equipment maintenance and repair.
- Cross-trained existing employees to maximize team agility and performance.
- Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine needed parts.
Education
Associate of Applied Science - Electronics Engineering Technology
ITT Technical Institute, Colorado
Denver, Colorado 02.1997 - 03.1999
Skills
Highly Organized
Equipment maintenance proficiency
Mechanical skills
Project estimation and bidding
Blueprints and schematics
Diagnostics and troubleshooting
Staff Management
Stock management
Returns processing
Financial Management
Staff education and training
Creative problem solving
Highly Resourceful
Accomplishments
Several corporate awards for organization, cleanliness, resourcefulness.
Current company growth starting from only a handful of product types and brands to over 16 different company brands and over 30 different product types. Repair of current company consists of 70% of all profits with complete company growth of 8 additional stores/access points within 5 years.
Timeline
Lead Technician/Shop Manager
More Than Vacuums
11.2015 - Current
Electronics Technician
AAAATV
07.2009 - 11.2015
Electronics Technician
Metro TV
01.2007 - 01.2009
Electronics Technician
Best Buy Repair
04.2005 - 10.2007
Electronics/Small Appliance Technician
Sears Repair
05.1999 - 09.2005
Associate of Applied Science - Electronics Engineering Technology
ITT Technical Institute, Colorado
02.1997 - 03.1999