Steven Goolsby

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns through telecommunications.
• Consulted with outside parties to resolve discrepancies and create expert solutions for all departments as a liaison
• Answered an average of 35 calls and emails, addressing customer inquiries, solving problems, and providing NYU information and customer service.

•Create marketing strategies and in-house content for the website and social media channels. (Facebook and Instagram)
•Operate with Shopify, Shippingeasy, and Airtable to record or allocate inventory while methodically packing items.
•Perform functions with the package shipping system data entry shipping forms, invoice-coding, and item assembly builds when reviewing Gusto systems.

• Update the CoSMIC Lab website utilizing WordPress and Rochen editor software while being the initiator for grant proposals
• Continuously operate invoice coding when evaluating invoices and grant documents through ARC to align account expenses.
• Confer with finance directors and engineering staff to communicate issues such as deadlines and budgets, policies, and institution coverage for grant submission to NSF, DARPA, and other programs.

• Support & assist seven program directors; manage multiple priorities while overseeing SCPS admissions, course syllabi & marketing plans in the committee
• Filmed, designed, and edited framing on the "Advising Kickoff" video events and manage on IG, FB, and TikTok. As social media graphic designer, I created the SCPS Instagram page and wrote teaching materials & procedures.
• Maintained office by organizing procedures and operations, designing filing system with excel, and monitoring clerical functions.

• Governed over two accountants to delegate accounts payable and receivable tasks with QuickBooks, Yardi Voyager, and Amex expense documents
• Maintain payroll review for construction workers, monthly bank reconciliation, and reconcile financial discrepancies with the controller
• Directed accounting operations, turning over $1,000,000+ per year utilizing residential accounting tasks, including tracking property taxes, preparing checks, and managing deadlines through task management