Steven Guaragna
Mahopac,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Deli Associate
Acme Markets, Inc
11.2022 - Current
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Customer Service Representative
Acme Markets, Inc
08.2019 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Skills
- Complaint Resolution
- Customer Relations
- Money Handling Abilities
- Conflict Resolution
- Retail Materials Management
- Client Relations
- Positive Attitude
Timeline
Deli Associate
Acme Markets, Inc
11.2022 - Current
Customer Service Representative
Acme Markets, Inc
08.2019 - Current