Open To Work
Rose Otto
Summary
Dynamic customer service professional with extensive experience in managing front desk operations, including reservations, payment processing, and effective complaint resolution. Proven expertise in the food service industry as a Line Cook, contributing to enhanced customer engagement and streamlined order efficiency. Highly organized and skilled in multitasking within fast-paced environments, consistently dedicated to delivering exceptional service and support that exceeds client expectations. Committed to fostering positive customer experiences while driving operational excellence.
Overview
13
13
years of professional experience
Work History
Deli Associate
Publix Supermarkets Store
07.2024 - 07.2025
- Prepared deli products, ensuring adherence to quality and safety standards.
- Assisted customers with selections, providing exceptional service and product knowledge.
- Maintained cleanliness and organization of the deli area, optimizing workflow efficiency.
- Operated slicing equipment safely, ensuring precision in product preparation.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Front Desk Representative
Turtle Inn Beach Club
06.2017 - 07.2024
- Manage guest reservations and cancellations, ensuring seamless customer service and efficient booking processes.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Handle payments and deposits accurately, maintaining financial records and guest account details.
- Resolve customer complaints with a focus on swift and satisfactory problem-solving, enhancing guest experiences.
- Coordinated reservations and maintained accurate booking records using computerized systems.
- Trained new staff on front desk procedures, enhancing team efficiency and service quality.
- Monitored inventory of supplies, ensuring timely replenishment to support daily operations.
- Developed strong relationships with guests, fostering repeat business through personalized service.
- Facilitated seamless communication between various departments within the hotel by promptly relaying pertinent information about guest needs or special requests.
Line Cook
Just Fresh
10.2015 - 02.2017
- Prepared and cooked food items according to company recipes, ensuring high standards of taste and quality.
- Assisted in serving food and providing excellent customer service in dine-in and takeout experiences.
- Maintained kitchen cleanliness and food safety, adhering to health and safety regulations.
Deli Clerk/Cashier
Walmart
04.2012 - 10.2015
- Provided personalized customer service, building rapport and fulfilling orders in a timely manner.
- Managed cash register and handled cash transactions with accuracy and integrity.
- Ensured deli area was clean and compliant with health and safety standards, managing food display and storage.
Education
High School Diploma -
Ball High School
Galveston, TXSkills
- Customer Service Excellence
- Reservation Management
- Payment Processing
- Complaint Resolution
- Food Preparation
- Order Management
- Multitasking in Fast-Paced Environments
- Cash Handling
- Organizational Skills
- Problem Solving
DEAR HIRING TEAM
- I am writing to express my interest in the customer service position advertised by your company. With a strong background in hospitality and retail operations, I bring over a decade of experience enhancing customer experiences in fast-paced environments.
- At Turtle Inn Beach Club, where I currently serve as a Front Desk Representative, I manage all aspects of guest relations from reservations to complaint resolution, ensuring every guest's stay is pleasant and seamless. My role involves meticulous attention to detail, especially in processing payments and maintaining financial accuracy. Prior to this, I honed my customer engagement skills as a Line Cook at Just Fresh and provided personalized customer service as a Deli Clerk/Cashier at Walmart.
- These positions have shaped my ability to work effectively under pressure and adapt to diverse customer needs.
- I am particularly drawn to this opportunity with your organization because of your commitment to delivering exceptional customer service. With my professional background in the industry, I am eager to bring my expertise in customer service, problem-solving, and team collaboration to your team, contributing to continued customer satisfaction and business success.
- Thank you for considering my application. I look forward to the possibility of discussing how I can contribute to your team. Please feel free to contact me at your convenience to arrange an interview.
- Warm regards
- Rose Otto
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridTimeline
Deli Associate
Publix Supermarkets Store
07.2024 - 07.2025
Front Desk Representative
Turtle Inn Beach Club
06.2017 - 07.2024
Line Cook
Just Fresh
10.2015 - 02.2017
Deli Clerk/Cashier
Walmart
04.2012 - 10.2015
High School Diploma -
Ball High School