Steven Guerrero
Grand Rapids,MI
Summary
Dynamic Inside Sales Manager & Customer Service Manager with a proven track record who is adept in client management and problem solving. Excelled in developing strategies that enhanced workflow efficiency with a focus on results. Personable, which will add to the culture of a successful and team oriented company.
Overview
30
30
years of professional experience
Work History
Inside Sales Manager & Customer Service Manager
DOLAV USA
Grand Rapids, MI
12.2016 - Current
- Trained and supervised staff of 3 Customer Service Representatives.
- Conducted international & national inside sales.
- Developed departmental & company KPI's /SOP's to ensure quality standards are met.
- Provided weekly & monthly reporting for metrics & forecasting .
- Resolved with timely and fair responses for customer concerns.
- Reviewed customer accounts and purchase history.
- Collaborated with Accounting Department for invoicing, aging reports and collections.
Market Research Specialist
Directions In Research
Grand Rapids, MI
04.2010 - 03.2013
- Developed relationships with external vendors for market research activities.
- Conducted focus group research for brand and marketing purposes.
- Developed survey questionnaires & analyzed data to report results to vendors.
Emergency Room Psychologist
Spectrum Health Medical Group
Grand Rapids, MI
08.2002 - 08.2009
- Conducted mental health assessments for ER patients.
- Coordinated aftercare treatment plans for discharge.
- Presented sessions covering mental health issues.
Clinical Psychologist
Pine Rest Christian Mental Health Services
Grand Rapids, MI
01.2000 - 03.2009
- Diagnosed clients through assessment, observation & client input.
- Provided outpatient therapy to individuals and families.
- Assisted in long term treatment planning and connected with local resources.
- Worked as part of West Michigan Crisis Response team.
Clinical Psychologist
Network 180
Grand Rapids, MI
01.1996 - 05.2002
- Conducted psychological crisis assessments within a 24 hour agency.
- Communicated with medical team regarding findings and recommendations
- Presented trainings related to adoption, affective disorders & traumatic experiences.
Education
Master of Arts - Counseling Psychology
Western Michigan University
Kalamazoo, MI12-1996
Bachelor of Science - Psychology
Aquinas College
Grand Rapids, MI05-1993
Skills
- Customer focus/management
- Adaptable to staff and external customers
- Superior organizational skills
- Creative problem solving skills
- Performance and goal driven
- Excellent verbal and non verbal communication
- Enthusiastic and positive energy
- Practice & driven belief in Chain of Command
Timeline
Inside Sales Manager & Customer Service Manager
DOLAV USA
12.2016 - Current
Market Research Specialist
Directions In Research
04.2010 - 03.2013
Emergency Room Psychologist
Spectrum Health Medical Group
08.2002 - 08.2009
Clinical Psychologist
Pine Rest Christian Mental Health Services
01.2000 - 03.2009
Clinical Psychologist
Network 180
01.1996 - 05.2002
Master of Arts - Counseling Psychology
Western Michigan University
Bachelor of Science - Psychology
Aquinas College