Steven Gutbub

Supervised daily site operations for Delaware North hospitality venues.

• Trained team members on service steps and workplace expectations.
• Reviewed inventory levels and requested supplies for operations.
• Performed daily cash deposits, troubleshot tote equipment, and obtained change orders from the bank. Completed paperwork and took bets from customers during a nine-hour shift. Cashed customer betting tickets and provided change. Greeted customers at the betting window.

• Supervised daily Delaware North site operations and staff scheduling.
• Supervised daily site operations for Delaware North hospitality venues.
• Monitored safety compliance across Delaware North service areas.
• Coordinated guest service standards with frontline team members.