Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steven Hanson

Corinth

Summary

Dynamic professional with a proven track record at I.A.L, excelling in customer engagement and service. Demonstrated adaptability and reliability while achieving consistent sales growth and maintaining a clean, organized environment. Proficient in warehouse safety and skilled in operating forklifts, ensuring efficient operations and enhanced customer satisfaction. Maintained accident free driving record with Cardinal Shower's over 500,000 miles.

Overview

21
21
years of professional experience

Work History

Assistant Manager

I.A.L
08.2019 - 08.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Assisted in budget preparation, ensuring alignment with financial goals.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.

Dock Loader

Sygma Network
06.2013 - 07.2019
  • Loaded, unloaded, and sorted cargo as part of accurate and efficient daily shipments.
  • Used hand-held scanners to accurately load trucks.
  • Followed verbal and written instructions to properly move and ship products.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Safely operated lift gates and pallet jacks for loading and unloading.
  • Optimized dock space utilization through strategic pallet placement and arrangement of goods.
  • Contributed to company growth, consistently meeting or exceeding daily performance targets.
  • Maintained a safe working environment by adhering to safety regulations and conducting regular equipment inspections.
  • Operated equipment such as forklifts, electrical pallet jacks and pallet wrappers.
  • Unpacked and repacked items in different quantities and configurations for shipment.

Driver/Warehouse Worker

Cardinal Shower Enclosures
02.2005 - 07.2013
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
  • Enhanced team morale by providing support and assistance during peak delivery periods.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Enhanced order fulfillment accuracy, double-checking each order against its picking list.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Unpacked and repacked items in different quantities and configurations for shipment.

Education

High School Diploma -

Allen High School
Allen, TX
06-2001

Skills

    Customer engagement

    Customer service expertise

    Adaptability and flexibility

    Proficient in managing multiple tasks

    Warehouse safety

    Shipping and receiving

    Forklift and pallet jack use

    Clean driving record

    Safe driving practices

    Route management

    Reliability

Timeline

Assistant Manager

I.A.L
08.2019 - 08.2025

Dock Loader

Sygma Network
06.2013 - 07.2019

Driver/Warehouse Worker

Cardinal Shower Enclosures
02.2005 - 07.2013

High School Diploma -

Allen High School

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