Steven Harrington
Marshall
Summary
Professional Table Games Floor Supervisor with many years of experience. Sound knowledge of table games and slot machines as well as laws and regulations governing gaming operations. Results-oriented, works well under pressure and effectively manages staff.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Table Games Floor Supervisor
Firekeepers Casino and Hotel
Battle Creek
08.2009 - Current
- Supervised table games operations and ensured compliance with gaming regulations.
- Managed staff schedules and trained new dealers on procedures and policies.
- Monitored game integrity and resolved disputes between players and dealers.
- Assisted in developing promotional events to enhance guest engagement at the casino.
- Collaborated with security teams to maintain a safe gaming environment for guests.
- Provided exceptional customer service by addressing player inquiries and concerns promptly.
- Resolved customer complaints efficiently while maintaining a professional demeanor.
- Ensured compliance with all applicable gaming regulations and laws.
Education
Bachelor of Arts - Teaching
Olivet University
Olivet, MI 09.1992 - 05.1996
Skills
- Game integrity
- Regulatory compliance
- Staff training
- Dispute resolution
- Player relations
- Team collaboration
- Exceptional leadership
- Team management
- Integrity monitoring
Affiliations
I have an art studio at my home, where I create large mixed media paintings. My work has been in Art Business News and can be found in many homes around the United States.
Timeline
Table Games Floor Supervisor
Firekeepers Casino and Hotel
08.2009 - Current
Bachelor of Arts - Teaching
Olivet University
09.1992 - 05.1996