Steven Hawthorne
Newton
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Fresh Start Painting Plus
08.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Audio Engineer
Original Music School
09.2013 - 02.2020
- Mixed and mastered vocal arrangements and music compositions,, and optimized songs, and albums.
- Enhanced sound quality and added various sound effects to recordings.
- Recorded speech and music in digital formats.
- Set up, maintained and operated audio recording equipment and performed troubleshooting and audio system breakdown for broadcasts.
- Regulated volume level and sound quality during recording sessions.
- Set up and tested equipment prior to events, broadcasts, and recordings.
- Collaborated with producers and performers to determine and achieve desired sound for productions.
- Maintained and repaired sound equipment.
- Worked with video editors to synchronize audio with video segments.
- Collaborated with clients to determine project scopes and set milestones.
- Prepared for recording sessions by selecting and setting up microphones.
- Separated instruments, vocals and peripheral sounds and mixed during post-production stage.
- Performed sound quality checks and front-of-house mixing to maintain company sound system.
- Controlled microphones, sound levels and outputs to produce high-quality tracks for variety of clients.
- Collaborated with artists, producers and engineers to create audio recordings.
- Mixed and edited audio for live and recording events.
- Operated and troubleshot sound systems for various events.
- Mixed voices, music and taped sound effects for live performances and pre-recorded events.
- Prepared, packed and transported audio equipment for events and location shoots.
- Regulated sound qualities and volume levels during recording sessions to produce desired outcomes.
- Transformed video and audio recordings into digital formats for editing and archiving.
Masonry Specialist
JM Lifestyles
07.2020 - 02.2022
- Followed blueprints or drawings to lay blocks and bricks in correct arrangement.
- Prepared surfaces for work by smoothing imperfections on ground or with close structures.
- Applied sealants or other protective coatings to waterproof or restore concrete surfaces.
- Molded expansion joints and edges using correct tools.
- Read work orders and design drawings to determine work requirements and sequence of tasks.
Delivery Driver
UPS
08.2019 - 03.2020
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Expedited deliveries to meet customer deadlines and requirements.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Successfully avoided time delivery delays by carefully planning best routes.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Protected people and equipment from hazardous materials by using correct procedures.
Painter
Prestine Painting
08.2022 - Current
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Painted surfaces using brushes, spray guns, and paint rollers.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
- Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
- Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
- Protected surfaces from damage and spills by using drop cloths prior to and during painting.
- Repaired wall holes and scrapes.
- Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
- Calculated amount of paint and other materials needed for each job accurately.
- Kept accurate records of paint supplies and other materials.
- Taped off areas to prevent overspray and other accidents.
- Patched cracks, holes and other imperfections in walls and other surfaces.
- Prepared surfaces for painting or staining by removing old paint and applying primers.
- Primed and sealed surfaces to best support paint coats.
- Used airless sprayers, rollers, brushes and other painting tools to accomplish job tasks.
- Conducted final work check to assess quality and make corrections if necessary.
- Applied various types of paints and other finishes to interior and exterior surfaces.
- Corrected surface imperfections by filling cracks, holes and joints.
- Performed regular preventive maintenance on tools and equipment to support best quality of work.
- Reached high ceilings and walls with scaffolding and ladders.
- Repaired drywall and plaster prior to painting.
- Removed wallpaper and sanded surfaces to prepare for paint application.
- Trained new staff on initial setup routines and continual work monitoring procedures.
- Calculated accurate amounts of materials and estimated time for planned jobs.
- Utilized brushes and rollers to create various textures.
- Selected appropriate type of paint and other materials for specific surfaces.
- Interacted with clients to report progress and verify timetable for completed work.
Education
Highschool Diploma -
Home Schooled
06.2010
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Conflict resolution
- Complaint handling
- Scheduling
- Product knowledge
- Documentation
- Prioritization
- Product sales
- Product and service solutions
- Assertiveness
- Research
Timeline
Customer Service Representative
Fresh Start Painting Plus
08.2022 - Current
Painter
Prestine Painting
08.2022 - Current
Masonry Specialist
JM Lifestyles
07.2020 - 02.2022
Delivery Driver
UPS
08.2019 - 03.2020
Audio Engineer
Original Music School
09.2013 - 02.2020
Highschool Diploma -
Home Schooled
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