Steven Henges
Surprise,AZ
Summary
Leadership professional with 15+ years managing operations and large teams. Drives profit growth through disciplined P&L management, cost control, and operational improvements. Specializes in guest and employee relationships to drive strong people metrics. Thrives working in fast paced and high-pressure environments.
Overview
9
9
years of professional experience
Work History
Beverage Manager
Activated Events
Phoenix, Arizona
10.2021 - Current
- Led beverage operations for live music festivals and events serving over 10,000 attendees.
- Coordinated full beverage setup for outdoor venues from start to finish enhancing speed of service.
- Followed alcohol service standards and safety procedures based on company policies and local laws.
- Tracked inventory for wine, beer, spirits, and non-alcoholic beverages.
- Assisted bar staff by setting shifts, assigning tasks, providing guidance, and monitoring performance.
- Installed, monitored and troubleshoot portable point-of-sale stations for up to 50 service areas.
General Manager
Dave and Busters
Glendale, Arizona
05.2022 - 10.2026
- Managed daily business operations; driving effective budgeting, staffing, scheduling, inventory control, guest service, and sales.
- Oversaw 9 salaried managers and 95+ hourly employees, fostering a cohesive and efficient team environment.
- Exceeded prior year and budgeted sales targets in 5 of the last 8 periods amidst declining sales environment averaging.
- Currently achieving strongest guest metrics in store history with guest satisfaction rating over 90%.
- Implemented employee recognition programs to motivate staff members toward achieving organizational goals.
- Ranked #3 in the company in Salesmanship year to date.
- Maintained facilities to provide safe and operational environment for a 45,000 square foot building.
Mortgage Banker
Rocket Mortgage
Phoenix, Arizona
10.2021 - 04.2022
- Originate loans by building connectivity and rapport with homeowners seeking help with financial savings.
- Build custom loans to maximize financial benefits for clients.
- Evaluated credit, income, and asset data for loan eligibility.
- Achieved sales goals through effective communication, relationship building, and organizational skills.
- Maintained federal and state licenses across 14 states to ensure compliance and service delivery.
General Manager
Lucky Strike
Torrance, CA
06.2018 - 09.2021
- Led a diverse team of 50 associates including 5 department managers to drive company profits along with delivering impeccable guest service.
- Monitored and controlled P&L, ensuring financial targets were met.
- Grew sales year over year by 5% average through guest relationship management and street team events.
- Top 3 in the company (out of over 300 locations) for guest satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Assistant General Manager
Islands Restaurants
Marina Del Rey, CA
05.2017 - 06.2018
- Smooth shift operations across dining room, kitchen, and bar service supported consistent guest service.
- Controlled bar and kitchen inventory and ordering within company budgets, keeping cost of sales in line.
- Strong service standards at Islands supported guest experiences that brought guests back.
- Guest concerns were resolved quickly, strengthening Islands restaurant service culture.
- Food quality, cleanliness, and sanitation stayed closely monitored throughout restaurant operations.
Education
Bachelor of Arts - Physical Education Teaching And Coaching
California State University, Dominguez Hills
Carson, CA07-2020
Skills
- Obsessed with the guest experience
- Building relationships
- Empowering teams
- Budgeting and forecasting
- Team training and development
- P&L management
- Customer relationship management (CRM)
- Flexible and adaptable
Timeline
General Manager
Dave and Busters
05.2022 - 10.2026
Beverage Manager
Activated Events
10.2021 - Current
Mortgage Banker
Rocket Mortgage
10.2021 - 04.2022
General Manager
Lucky Strike
06.2018 - 09.2021
Assistant General Manager
Islands Restaurants
05.2017 - 06.2018
Bachelor of Arts - Physical Education Teaching And Coaching
California State University, Dominguez Hills