Steven Henson
Humble
Summary
Dynamic Shift Manager at Pizza Hut with a proven track record in enhancing team performance through effective training and delegation. Skilled in cash handling and customer service, I successfully resolved escalated issues, fostering loyalty and repeat business. Committed to safety compliance and operational excellence, I consistently contributed to a supportive work environment.
Overview
13
13
years of professional experience
Work History
Shift Manager
Pizza Hut
03.2025 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Salesperson
PepsiCo
03.2016 - 10.2024
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Merchandiser
Coca Cola Bottling Co Consolidated
03.2012 - 03.2016
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Education
Humble
Humble, TX05-2007
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Accurate money handling
- Punctual and reliable
- Safety compliance
Timeline
Shift Manager
Pizza Hut
03.2025 - Current
Salesperson
PepsiCo
03.2016 - 10.2024
Merchandiser
Coca Cola Bottling Co Consolidated
03.2012 - 03.2016
Humble