Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steven Hershman

North Easton,MA

Summary

Professional with strong technical acumen and hands-on experience in field services. Adept at troubleshooting, maintaining, and repairing complex systems and equipment. Strong team collaborator focused on achieving results and adapting to changing needs. Skilled in diagnostics, customer support, and technical documentation.

Overview

28
28
years of professional experience

Work History

Field Service engineer

Abbott Lab Diagnostic Division
04.2008 - 12.2013
  • Install, repair and perform preventive maintenance on Abbott Diagnostics Hematology, Immunoassay, Chemistry and Blood Bank instruments at hospitals and laboratories. Troubleshoots mechanical, electronics, lasers, vacuum, pressure, calibrations, controls, precision, reagent and accuracy issues. Installs internet connections on instruments and troubleshoot instruments remotely. Interacts with customers in a medical setting and manages parts inventory.

Field Service Engineer

Dako
12.2005 - 04.2008
  • Responsible for the installation, repair, and maintenance of Dako Cancer Diagnostic systems. Troubleshoot reagent issues and customer training at pathology and research laboratories. Linked all systems to the internet to remote troubleshoot problems and to proactively check on system performance.

Field Service Engineer

Abbott Labs Hospital Division
05.1998 - 12.2005
  • Install, test and repair Abbott Electronic Drug Delivery Systems at Hospitals. Train clinicians, biomedical engineers and pharmacy personal on the operations of the devices. Achieved quota for selling service agreements.

Field Service Engineer

Quinton Instrument Company
01.1992 - 04.1998
  • Install, test and repair Quinton Cardiac Invasive and Noninvasive Cardiac Monitoring instruments which includes Cardiac Catheter Lab, EP Lab, Metabolic Carts, Telemetry monitor systems, automatic blood pressure instruments and Stress Test systems. Consistently achieved sales quotas on Service Contracts.

Field Service Engineer

Boston Copico
03.1986 - 12.1991
  • Field Supervisor and Trainer for the largest Sharp Brand Copier/ Fax Dealer in New England. Authorized to train and issue certification on all models of Sharp brand Copiers, Fax machines, Laser Printers, Scanners. Position included being dispatched to difficult to repair instruments.

Education

Associate Degree - Electronics Technology

Massasoit Community College
Brockton, MA
01.1998

Bachelor Degree - Isenberg School of Management

University of Massachusetts
Amherst, MA
01.1984

Skills

  • Virtual assistance
  • Installation of equipment
  • In-person support
  • Equipment repair expertise
  • Remote support
  • Equipment installation
  • On-site support
  • Troubleshooting and repair

Timeline

Field Service engineer

Abbott Lab Diagnostic Division
04.2008 - 12.2013

Field Service Engineer

Dako
12.2005 - 04.2008

Field Service Engineer

Abbott Labs Hospital Division
05.1998 - 12.2005

Field Service Engineer

Quinton Instrument Company
01.1992 - 04.1998

Field Service Engineer

Boston Copico
03.1986 - 12.1991

Bachelor Degree - Isenberg School of Management

University of Massachusetts

Associate Degree - Electronics Technology

Massasoit Community College

Similar Profiles

CREATE PROFILE
Steven Hershman