Steven Joe Dickey
Paris,TX
Summary
To obtain a position that will enable me to use my strong problem-solving skills, time management abilities, IT educational background and ability to work well under pressure.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
16
16
years of professional experience
2
2
Certification
Work History
Correctional Officer
Texas Department of Criminal Justice
Bonham, Texas
08.2017 - Current
- Maintain order, discipline, and security within assigned areas in accordance with relevant rules, regulations, policies, and laws
- Take, receive, or check periodic inmate counts
- Resolve problems between inmates and work well under pressure
- Supervise activities such as searches, shakedowns, riot control, or institutional tours
- Managed approximately 200 inmates at a time
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
Production Lead
Bob Evans Inc.
Sulphur Springs, Texas
01.2016 - 04.2017
- Trained new hires on production procedures, ensuring quick ramp-up time and consistent performance levels across my team.
- Managed teams of production workers, ensuring timely completion of tasks and adherence to safety protocols.
- Improved production efficiency by streamlining processes and implementing effective scheduling techniques.
- Participated in safety training programs to maintain a thorough understanding of best practices, ensuring full compliance within the team.
- Collaborated with Quality Control teams to address any issues identified during inspections, implementing corrective actions as necessary to prevent reoccurrence.
- Communicated clear instructions for general operations and product-specific runs to prevent errors and rework.
- Maintained accurate inventory records, placing orders for raw materials and supplies as needed to avoid stock shortages or delays in production schedules.
- Increased overall product quality by closely monitoring production processes and providing constructive feedback.
- Monitored employee activities to verify consistent use of good manufacturing principles.
Production Worker
Bob Evans Inc.
08.2014 - 01.2016
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
Cashier
CEFCO Convenience Store
Paris, TX
03.2013 - 12.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Dishwasher
McKee's Family Diner
Paris, Texas
07.2012 - 03.2013
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
Shift Leader
Domino's
Paris, TX
04.2009 - 06.2011
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
Computer Repairs
Self
Paris, TX
01.2012 - Current
- Developed strong relationships with vendors to secure competitive pricing for parts and supplies used in computer repairs.
- Reduced downtime for clients by promptly completing computer repairs within established timeframes.
- Skillfully performed repairs and touch-ups on existing finishes to restore them to their original condition or better.
- Checked sorting machines and equipment for functionality and performed both regular maintenance and emergency repairs to restore functionality.
- Performed emergency repairs on-the-go when necessary to minimize delays in completing assigned tasks.
Education
Associate of Science - Cybersecurity
Paris Junior College/ Texas A&M –Commerce
Paris, TX05.2024
Associate of Science - Criminal Justice
Paris Junior College
Paris, Texas12.2013
High School Diploma -
Paris High School
Paris, TX05.2011
Skills
- Microsoft Office Suite
- Typing Speed: 50 wpm
- C
- Python
- Computer hardware/builds
- Time-management skills
- People/interpersonal skills
- Analytical thinking
- Cisco Networking
- HTML code
- Teamwork and collaboration
- Problem-solving
- Critical thinking
- Organizational skills
- Desktop technical support
Certification
- CompTia A+, 02/25
- Google IT Support, 05/22
Timeline
Correctional Officer
Texas Department of Criminal Justice
08.2017 - Current
Production Lead
Bob Evans Inc.
01.2016 - 04.2017
Production Worker
Bob Evans Inc.
08.2014 - 01.2016
Cashier
CEFCO Convenience Store
03.2013 - 12.2013
Dishwasher
McKee's Family Diner
07.2012 - 03.2013
Computer Repairs
Self
01.2012 - Current
Shift Leader
Domino's
04.2009 - 06.2011
Associate of Science - Criminal Justice
Paris Junior College
Associate of Science - Cybersecurity
Paris Junior College/ Texas A&M –Commerce
High School Diploma -
Paris High School
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