Khayati Shelat
Delaware,OH
Summary
Dynamic professional with extensive experience in customer service and team leadership at Wal-Mart. Proven track record in process optimization, enhancing checkout efficiency by 20%. Skilled in conflict resolution and staff development, fostering a motivated team environment while maintaining high standards in cash handling and inventory management.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Correctional Officer
State Of Ohio
Marion, OH
10.2025 - 12.2025
- Maintained security/order in a correctional facility, ensuring the safety of inmates & staff.
- Supervised daily inmate activities, including meals, recreation, and work assignments.
- Conducted routine searches of inmates, cells, and common areas to identify contraband.
- Enforced facility rules and regulations consistently and fairly.
- Performed security checks and patrols to ensure facility integrity.
Frontend Team Lead
Wal-Mart
Lewis Center, OH
10.2020 - 10.2025
- Led a team of 25+ associates, driving performance improvements & adherence to company policies.
- Increased checkout efficiency by 20% through process optimization and targeted training.
- Coached and mentored team members, resulting in a 30% boost in customer satisfaction scores.
- Managed daily operations, handled escalated customer issues, & ensured smooth store functions.
- Recognized high performers to foster a positive, motivated work environment.
Customer Service Manager
Wal-Mart
Lewis Center, OH
09.2015 - 10.2020
- Supervised front-end operations, leading a team of 20+ associates.
- Implemented a new customer resolution process, reducing complaint resolution time by 35%.
- Developed and led training programs, enhancing cashier accuracy and efficiency by 15%.
- Maintained a 99% accuracy rate in inventory control and compliance with corporate policies.
Cashier
Wal-Mart
Lewis Center, OH
10.2010 - 09.2015
- Processed 300+ transactions daily while ensuring accurate pricing and register balance.
- Assisted customers with inquiries and ensured compliance with age-restricted sales.
Customer Service Representative
McDonald’s
Columbus, OH
03.2009 - 06.2011
- Managed high-volume orders, serving 100+ customers per shift with efficiency and accuracy.
- Resolved customer complaints quickly, improving store satisfaction ratings by 15%.
- Collaborated with the team to enhance service quality and customer experience.
Scanner Operator
Ohio State Dept. of Health
Columbus, OH
10.2008 - 02.2009
- Operated electronic scanning equipment, digitizing 500+ documents daily with 100% accuracy.
- Ensured quality control for scanned records, maintaining data integrity and consistency.
Customer Service Manager
C.K. Travel
Columbus, OH
11.2005 - 10.2008
- Managed customer inquiries, processed international ticketing, and handled travel arrangements.
- Increased customer retention by 25% through personalized travel services and superior support.
- Processed $50,000+ in transactions monthly while maintaining security and accuracy.
Customer Service Professional
British Petroleum
Reynoldsburg, OH
08.2001 - 10.2008
- Managed inventory control and cash handling, processing $10,000+ in daily transactions.
- Ensured compliance with alcohol and tobacco sales regulations, achieving zero violations.
Education
Professional Secretary Diploma -
Penn Foster University
Columbus, OH01.2007
High School Diploma -
Franklin Heights High School
Columbus, OH06.2001
Frontline Manager Leadership Essentials -
University of Denver
Denver, ColoradoSkills
- Customer Service
- Conflict Resolution
- Team Leadership
- Staff Development
- Cash Handling
- POS Systems
- Process Optimization
- Efficiency
- Inventory Management
- Data Management
- Strong Communication
- Interpersonal Skills
- Microsoft Office Suite
- Word
- Excel
- PowerPoint
Certification
- Leadership Development & Coaching Training, Walmart, 2021
- Advanced Customer Service & Conflict Resolution, McDonald's, 2010
Timeline
Correctional Officer
State Of Ohio
10.2025 - 12.2025
Frontend Team Lead
Wal-Mart
10.2020 - 10.2025
Customer Service Manager
Wal-Mart
09.2015 - 10.2020
Cashier
Wal-Mart
10.2010 - 09.2015
Customer Service Representative
McDonald’s
03.2009 - 06.2011
Scanner Operator
Ohio State Dept. of Health
10.2008 - 02.2009
Customer Service Manager
C.K. Travel
11.2005 - 10.2008
Customer Service Professional
British Petroleum
08.2001 - 10.2008
Professional Secretary Diploma -
Penn Foster University
High School Diploma -
Franklin Heights High School
Frontline Manager Leadership Essentials -
University of Denver