Steven Kidd
Austin,TX
Summary
Highly motivated and outgoing hospitality professional with over 10 years of experience seeking to transition into a leadership role within operations. Eager to leverage extensive experience in guest service and operational management to drive excellence and make a significant impact. Dedicated to upholding standard practices and fostering a world-class guest experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front Office Supervisor
Lake Austin Spa Resort
06.2023 - Current
- Oversee daily front office operations, ensuring seamless guest experiences and efficient check-in/check-out processes.
- Lead a team of front desk agents, providing guidance, training, and support to maintain service excellence.
- Implement strategies to enhance guest satisfaction, including personalized service delivery and effective communication.
- Collaborate with other departments to optimize resort operations and uphold service standards.
Front Desk Agent
Origin Hotel
05.2022 - 04.2023
- Ensured a first-class guest experience delivery throughout all stages of their stay.
- Proactively addressed guest concerns and implemented service recovery strategies as needed.
- Proficient in effective internal and external communication, fostering strong team cohesion.
Operations Supervisor
Courtyard By Marriott
05.2018 - 06.2019
- Directed comprehensive front office operations, including training, guest experience enhancement, and adherence to F&B standards.
- Implemented loyalty program training and facilitated ongoing guest satisfaction initiatives.
- Oversight of OTA relationships and SOP development, optimizing operational efficiency.
Front Desk Supervisor
O’Callaghan Hotel
07.2014 - 01.2017
- Provided personalized and meticulous customer service, ensuring guest satisfaction from reservation to departure.
- Developed and maintained corporate accounts, fostering strategic partnerships to enhance revenue streams.
- Demonstrated expertise in communication technologies and organizational management.
Front Desk Manager
Days Inn Oceanfront
05.2012 - 07.2014
- Provided personalized and meticulous customer service, ensuring guest satisfaction from reservation to departure.
- Developed and maintained corporate accounts, fostering strategic partnerships to enhance revenue streams.
- Demonstrated expertise in communication technologies and organizational management.
Education
Bachelor of Science - Hospitality Management
St. John’s University
2012
Skills
- Scheduling and calendar management
- Staff Training and Development
- Decision-making capabilities
- Leadership and team development
- Guest satisfaction enhancement
- Strategic partnership development
- Effective communication and collaboration
- Operations optimization and SOP development
Accomplishments
- Certificate of Merit achieved in 2008 as a graduate of the National Honor Society (NHS).
- Graduated with Honors in 2012.
Certification
- ADA/CPR certification valid until June 2022
- TIPS certification obtained in 2021
- Sertifi certification
- Food Handlers certification
- TABC (Texas Alcoholic Beverage Commission) certification
Timeline
Front Office Supervisor
Lake Austin Spa Resort
06.2023 - Current
Front Desk Agent
Origin Hotel
05.2022 - 04.2023
Operations Supervisor
Courtyard By Marriott
05.2018 - 06.2019
Front Desk Supervisor
O’Callaghan Hotel
07.2014 - 01.2017
Front Desk Manager
Days Inn Oceanfront
05.2012 - 07.2014
Bachelor of Science - Hospitality Management
St. John’s University
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