Steven Lacy
Clovis
Summary
Resourceful individual, known for high productivity, and efficient completion of tasks. Possess specialized skills in communication, conflict resolution, and community engagement which are crucial for fostering strong relationships between schools and families. Excel in soft skills such as active listening, empathy, and adaptability, ensuring successful navigation through diverse educational environments and challenges.
Overview
19
19
years of professional experience
Work History
Office Assistant
County of Fresno
Clovis, CA
03.2022 - Current
- Communicated effectively with clients, addressing inquiries and providing information.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Answered phone calls and directed them to appropriate personnel.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Maintained confidentiality of sensitive information and documents.
- Maintained and updated filing, inventory and database systems, manually or using computer.
Instructional Aide
Edison Bethune Charter Academy
Fresno
08.2016 - 08.2021
- Assisted teachers in classroom management and student engagement activities.
- Supported students with individualized learning plans and academic tasks.
- Collaborated with staff to create enriching educational materials and resources.
- Monitored student progress and provided feedback to educators regularly.
- Organized classroom supplies and maintained a clean learning environment.
- Provided classroom support throughout planned instruction and individual lessons.
- Created a positive learning environment for students.
- Monitored student behavior and identified areas of improvement.
Administrative Assistant/School Liaison
Fresno Unified School District
Fresno, California
08.2006 - 06.2009
- Managed office communications and maintained professional relationships with staff and parents.
- Assisted in preparing documents, reports, and presentations for administrative needs.
- Answered phone calls and emails to provide information, supporting administrators with daily office operations.
- Assisting with school events and activities to ensure positive engagement with families.
- Collaborated with educators to develop student engagement programs.
- Assisted in the implementation of school improvement strategies.
- Provided guidance to students on academic and/or behavioral issues.
Education
Certificate - Music Recording
Los Angeles Recording School
Los Angeles, CA08-2010
Associate of Arts - Commercial Music
Fresno City College
Fresno, CA06-2008
Skills
- Communication strategies
- Conflict resolution
- Team collaboration
- Parent engagement
- Student engagement
- Event coordination
- Time management
- Problem solving
Timeline
Office Assistant
County of Fresno
03.2022 - Current
Instructional Aide
Edison Bethune Charter Academy
08.2016 - 08.2021
Administrative Assistant/School Liaison
Fresno Unified School District
08.2006 - 06.2009
Certificate - Music Recording
Los Angeles Recording School
Associate of Arts - Commercial Music
Fresno City College