DeRion Spencer
Suitland,MD
Summary
Dynamic professional with a strong background in customer service, demonstrated at Organic Muse Studios Inc. Proven ability to enhance client satisfaction through effective communication and multitasking. Skilled in cash handling and maintaining cleanliness standards, fostering positive client relationships and driving repeat business through exceptional service. Committed to creating welcoming environments and exceeding expectations.
Overview
6
6
years of professional experience
Work History
Massage Therapist Office Assistant
Organic Muse Studio
01.2019 - Current
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment. Set up massage tables and prepared treatment areas.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build client relationships.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided clear, concise instructions to clients to prepare for massage services.
- Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
- Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
- Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
- Maintained client treatment records and designed long-term care programs for returning clients.
- Boosted repeat business through outstanding customer service and personalized massage experiences.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
Concessions Worker
Unique Food & Beverage Company
03.2022 - 07.2024
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
Crew Member
Dominos Pizza Inc.
02.2023 - 08.2023
- Worked front counter and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Bachelor Of Communications Media Studies - Digital Communications And Media
Salisbury University
Salisbury, MDSkills
- Customer service
- Social media management
- Content creation
- Communication strategies
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Attention to detail
- Customer engagement
- Taking orders
- Cleaning and sanitizing
- Interactive communication skills
- Safe food handling
- Integrity and honesty
- Safety awareness
- Initiative and Self-motivation
- Verbal and written communication
- Leadership qualities
- Food preparation
- Store opening and closing
- Crew leadership
- Resilience and persistence
- Valid Driver's license
- Complex Problem-solving
- Visual communication
- Inventory restocking
- Menu memorization
- Telephone etiquette
- Positive company representation
- Point of sale operation
- Product promotion
- Willingness to learn
- Team contributions
- Proficient computer skills
Timeline
Crew Member
Dominos Pizza Inc.
02.2023 - 08.2023
Concessions Worker
Unique Food & Beverage Company
03.2022 - 07.2024
Massage Therapist Office Assistant
Organic Muse Studio
01.2019 - Current
Bachelor Of Communications Media Studies - Digital Communications And Media
Salisbury University
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