Steven Landell
Scottsdale,AZ
Summary
Results-driven sales professional, performance coach, and account manager with a proven record of exceeding targets and delivering exceptional results. Expertise in client development, sales consultation, and sports performance coaching. Possesses exceptional communication, leadership, and problem-solving skills, with a genuine passion for helping clients achieve their goals. Committed to driving revenue growth and delivering outstanding service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Membership Development Manager
Epic Golf Club
Scottsdale, AZ
04.2023 - 02.2024
- Provided guidance on membership benefits and privileges to prospective members.
- Collaborated with other departments to ensure successful onboarding of new members.
- Developed and implemented membership recruitment strategies to increase the number of members within the golf club.
- Developed and implemented membership sales strategies to drive revenue growth.
- Assisted the company in achieving a 70% growth rate year over year.
- Prepared monthly reports outlining the performance of membership sales activities against established targets.
New England Territory Manager
TrackMan Inc
01.2021 - 05.2022
- Utilized in-depth knowledge of the golf industry to conduct persuasive and interactive in-person and virtual product demonstrations for teaching professionals, club fitters, amateurs, and private individuals, resulting in significant increases in product adoption and sales revenue within the first year.
- Developed and executed successful business growth plans for the New England Territory, resulting in an increase in market share and substantial increase in new customer acquisition.
- Provided exceptional customer service and ensured the highest level of customer satisfaction by delivering ongoing training, support, and mission-driven service to customers, resulting in a 95% customer retention rate and positive customer feedback.
- Exceeded yearly quota by 15%, achieving 115% of quota by effectively selling the highest value product and consistently exceeding quarterly goals for radar units and simulators sold.
Education Advisor/Personal Trainer
ISSA - International Sports Sciences Association
10.2018 - 01.2022
- Consistently exceeded monthly enrollment goals, achieving over 127% of quota for yearly revenue targets.
- Built and maintained positive relationships with clients, resulting in a 90% retention rate and a 20% increase in revenue from upselling and cross-selling.
- Mentored and coached new sales representatives to develop their sales skills and product knowledge, resulting in a 20% improvement in their sales performance.
- Utilized excellent communication, negotiation, and problem-solving skills to handle client objections, resolve issues, and identify upselling opportunities, resulting in a 25% increase in sales revenue.
Operations Manager and Professional Instructor
Developing Baseball International
05.2015 - 12.2016
- Developed and delivered training programs for employees and clients, resulting in improved skill sets and knowledge transfer, and ultimately driving business growth.
- Leveraged sales acumen to cultivate new business relationships and close deals, resulting in an increase in revenue for the facility.
- Led by example as a professional instructor, inspiring and motivating clients to achieve their fitness goals through personalized training plans and hands-on instruction.
- Conducted client assessments to understand their needs, goals, and limitations, and tailored training programs to exceed their individual targets.
- Built and maintained strong relationships with clients, employees, and partners, ensuring exceptional customer service and operational excellence.
Professional Athlete
Australian Baseball League, Sydney Blue Sox
10.2013 - 02.2015
- Participated in interviews, press conferences, and other promotional events to increase the team's visibility.
- Created an online presence through social media platforms to engage with fans and followers.
- Assisted younger athletes by providing advice based on personal experiences as a professional athlete.
Education
Bachelor of Science - Business Communications & Exercise Science
Southern Connecticut State University
01.2015
Skills
- Communication Skills
- Relationship Building
- Persuasion and Negotiation
- Active Listening
- Teaching and Instruction
- Time Management
- Problem-Solving
- Adaptability and Flexibility
- Sales and Business Acumen
- Strategic Thinking
Certification
- Certified Personal Trainer (CPT)
- Certified Nutrition Coach
- Sports Performance Coach
Timeline
Membership Development Manager
Epic Golf Club
04.2023 - 02.2024
New England Territory Manager
TrackMan Inc
01.2021 - 05.2022
Education Advisor/Personal Trainer
ISSA - International Sports Sciences Association
10.2018 - 01.2022
Operations Manager and Professional Instructor
Developing Baseball International
05.2015 - 12.2016
Professional Athlete
Australian Baseball League, Sydney Blue Sox
10.2013 - 02.2015
Bachelor of Science - Business Communications & Exercise Science
Southern Connecticut State University
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