STEVEN LAVENDIER
Corporate Coffee Systems
Crandall,TX
1
Certification
32
years of professional experience
Accomplished Business Development professional with 30 years of experience generating qualified sales opportunities and building high-performing pipelines in competitive B2B markets. Qualifies 60–80 sales opportunities monthly and enhances campaign engagement to deliver sales-ready leads for Account Executives. Expertise in outbound prospecting, cold calling, email campaigns, CRM automation, and consultative selling.
Work History
Sales Administration & Breakroom Strategist
3 Years 8 Months- Qualified 60–80 inbound and outbound sales opportunities monthly, equipping six Account Executives with sales-ready leads.
- Research prospective clients, identify decision-makers, and maintain a healthy sales pipeline using CRM and lead intelligence tools.
- Researched prospective clients and identified decision-makers to maintain a robust sales pipeline using CRM and lead intelligence tools.
- Collaborated with Sales and Marketing teams to enhance lead quality and increase pipeline conversion.
- Train team members on CRM best practices and sales process efficiency.
Customer Success Manager
11 Months- Prospected office coffee operators, manufacturers, and breakroom service providers, enhancing lead generation across North America.
- Managed inbound inquiries and nurtured prospects, facilitating conversion through the sales process.
- Maintained and organized customer data and follow-up activities in HubSpot and VanillaSoft, ensuring streamlined communication.
- Prospected office coffee operators, manufacturers, and breakroom service providers throughout North America.
Call Center Operations Manager
1 Year 2 Months- Led outbound B2B prospecting campaigns to drive engagement across multiple client accounts.
- Coached representatives on call quality and appointment-setting techniques to enhance overall performance.
- Monitored KPIs and implemented process improvements to increase campaign effectiveness.
- Collaborated with leadership to enhance prospect engagement and boost sales performance.
Customer Support Manager
9 Months- Managed customer support operations, enhancing service delivery for a financial technology startup.
- Collaborated with Sales, Marketing, QA, and IT to enhance customer satisfaction initiatives.
- Trained employees on customer service best practices, fostering effective problem resolution.
Founder & President
15 Years 9 Months- Founded and operated a B2B lead generation company producing approximately $750,000 in annual revenue.
- Led team of 12 in delivering outsourced lead generation and appointment-setting services, enhancing client engagement.
- Managed relationships with 5–10 national clients, including one of the nation's largest Office Coffee Service providers.
- Directed outbound campaigns totaling approximately 90,000 business calls annually.
- Recruited, trained, and coached sales professionals, developing sales scripts and prospecting strategies to improve service quality.
- Executed lead generation programs across office coffee, vending, water filtration, hospitality, insurance, and industrial sectors, driving client acquisition.
Call Center Director
8 Years 4 Months- Directed operations of 20-person call center, enhancing support for 75 field sales representatives.
- Managed lead generation efforts, contributing to $400,000 in annual insurance premium production.
- Created appointment-setting training that increased agent conversion rates by 18%.
- Generated over 500 qualified appointments monthly through structured outbound campaigns, driving sales opportunities.
Education
Bachelor of Science - General Studies
- General Education
Skills
Business Development
Lead Generation
Prospecting
Pipeline Management
CRM Management
HubSpot
Salesforce
ZoomInfo
Email Campaigns
Customer Success
B2B Sales
Accomplishments
- Generated and qualified 60–80 sales opportunities per month supporting a team of six Account Executives.
- Increased outbound email campaign response rates by 11% through targeted CRM outreach and follow-up automation.
- Founded and operated a successful B2B teleservices company generating approximately $750,000 in annual revenue.
- Directed outbound lead generation campaigns totaling approximately 90,000 business calls annually.
- Managed inside sales organizations of 25 representatives while supporting 75 outside sales professionals.
- Developed and maintained relationships with one of the largest Office Coffee Service providers in the United States.
- Created sales scripts, prospecting strategies, onboarding programs, and CRM processes that improved sales effectiveness.
Certification
- HubSpot Inbound Certification
- Emerald Sustainability Credential
TECHNOLOGY
- HubSpot
- Salesforce
- ZoomInfo
- VanillaSoft
- PandaDoc
- Microsoft Office
- Google Workspace
- CRM Automation
- Sales Pipeline Management
INDUSTRY EXPERTISE
- Office Coffee Service
- Breakroom Services
- Micro Markets
- Pantry Services
- Filtered Water Systems
- Hospitality
- Food Service
- Financial Services
- Business Services
- B2B Sales
Timeline
Sales Administration & Breakroom Strategist
Corporate Coffee Systems
12.2022 - CurrentRead More
Customer Success Manager
Vendcentral
11.2021 - 10.2022Read More
Call Center Operations Manager
Superhuman Prospecting
08.2020 - 10.2021Read More
Customer Support Manager
Allegro Servicing
02.2019 - 11.2019Read More
Founder & President
Direct Teleservices, Inc.
01.2003 - 10.2018Read More
Call Center Director
New England Financial / MetLife
09.1994 - 01.2003Read More
Southern Utah University
Bachelor of Science from General Studies
Read More
San Diego State University
from General Education
Read More