STEVEN LAWLESS
Salt Lake City,UT
Summary
Dynamic Operations Specialist with a robust background in content management systems, report analytics, expense management, and market research. Recognized for exceptional negotiation and multitasking abilities, along with a detail-oriented approach as an Engineering Technician. Technical expertise in electronics principles, mathematics, and circuitry enhances troubleshooting, diagnostics, and failure analysis capabilities, delivering proactive solutions that optimize operational production and safety. Proven Maintenance Supervisor adept at maintaining and improving facility operations, with a strong track record of resolving maintenance issues and leading teams in preventive maintenance planning.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Maintenance Supervisor
PEG Property Group
Salt Lake City, UT
08.2025 - Current
- Supervised maintenance staff to ensure compliance with safety protocols and operational standards.
- Implemented preventive maintenance schedules, reducing equipment downtime and improving service reliability.
- Coordinated vendor relationships for supply procurement, optimizing cost efficiency and resource availability.
- Trained new team members on maintenance procedures, enhancing skill sets and operational knowledge across the team.
Property Maintenance Manager
Greystar Property Management
Salt Lake City, UT
10.2024 - 08.2025
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Supervised employee performance, preventive maintenance, and safety.
- Delegated tasks to carefully selected employees in alignment with resource management goals.
- Planned scheduled maintenance outages as part of preventive maintenance program.
- Procured pricing information from various vendors to support cost-effective purchasing.
- Trained maintenance technicians to apply proper techniques and best practices and comply with safety protocols.
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
- Created and implemented maintenance program to optimize operational efficiency and reduce downtime.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Maintenance Technician II
Jones Lang LeSalle
Maple Valley, WA
09.2023 - 03.2024
- Diagnosed and resolved technical issues to minimize downtime and enhance system performance.
- Conducted routine maintenance on hardware and software systems to ensure optimal functionality.
- Collaborated with cross-functional teams to implement solutions for complex technical challenges.
- Trained junior technicians on troubleshooting techniques and effective use of diagnostic tools.
- Developed process documentation to improve operational efficiency and knowledge sharing within the team.
- Led initiatives to streamline workflows, resulting in improved service delivery times and customer satisfaction.
Learning Trainer/ WHS
Amazon LLC
Maple Valley, WA
09.2022 - 05.2023
- Delivered feedback using positive reinforcement techniques to encourage, motivate and build confidence in students.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Tutored students one-on-one to help progress through program.
- Prepared lesson materials and visual aids to reinforce lesson concepts.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
- Investigated accidents to identify causes and prevent future incidences.
- Orchestrated and led meetings to convey essential safety-related information, address occupational safety inquiries, issues or concerns and promote continuity of training initiatives.
- Spearheaded safety meetings with key members of organization to ascertain methods to improve overall safety for employees.
- Conducted safety training or education programs to demonstrate use of safety equipment.
Private Contractor
G&H GUNS
Everett, WA
09.2021 - 06.2022
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Defined appropriate metrics and measurements to drive results.
- Completed all Tasks with efficiency and accuracy, resulting in increased sales online and customer relations.
- Wrote reports outlining results to facilitate management decision making.
- Recommended process and systems improvements such as changes to many operations.
- Determined G&H GUNS objectives by observing consumers, collecting feedback surveys and then analyzing information.
- Established over 20 new effective improvement plans in 2022.
- Conducted regular inspections of facilities to check compliance with fire, hazard and safety guidelines.
- Conducted safety briefings at beginning and end of shifts to inform crews of daily task safety hazards.
- Managed safety and health programs, enforcing compliance with occupational health and safety regulations.
- Maintained adequate supply of approved safety and PPE supplies for work force.
Firearms Manager
Sportsman's Warehouse
Everett, WA
01.2021 - 09.2021
- Completed required paperwork and background checks for each purchase.
- Kept inventory of firearms and ammunition well-organized, stocked and secure.
- Advised customers on correct weapons, ammunition and accessories for intended uses.
- Conducted site inspections and audits, recording findings and recommending corrective actions on final reports.
- Organized and coordinated comprehensive and consistent training drills to increase employee safety awareness.
- Supervised safe handling, storage and disposal of hazardous materials.
- Investigated, resolved and reported on occurrences documented on employee incident and accident reports.
- Improved workplace safety and employee productivity by transitioning from manual safety procedures to digital safety management systems.
- Coordinated off-site medical care and drug and alcohol testing for employees.
- Monitored electronic surveillance systems, fire control systems and closed circuit security systems to keep eye on employee activities and behavior.
Collections Officer
Sentry Credit
Everett, WA
11.2020 - 08.2021
- Secured payments by following up with customers which disregarded promise to pay.
- Arranged for debt repayment or established repayment schedules based on customers' financial situations.
- Reviewed accounts to determine payment plan compliance.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Performed administrative functions for assigned accounts, recorded address changes and purged records.
Customer Relations Manager
DaBella
Marysville, WA
10.2019 - 10.2020
- Exceeded 10 goals by 30% minimum through effective route planning, communication and persuasion.
- Decreased route time by 20% through closely monitoring weather and traffic conditions.
- Assessed customer needs through detailed questioning and presentation of Solution for said needs.
- Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
- Achieved repeat business and referrals through personalized services.
- Administered systems and programs to reduce loss and maintain inventory control.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Investigated reported and identified compliance issues against accepted standards.
Security Shift Supervisor
Professional Security Consultants
Everett, WA
03.2019 - 10.2019
- Guarded restricted areas to prevent unauthorized entry.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Documented security-related situations and submitted in-depth reports to superiors.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Monitored premises and recorded activity in daily officer reports.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Observed patrons and customers to quickly address security situations.
- Trained new security officers on safety protocols and company standards.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
Facilities Manager
Trident Seafoods
Naknek, AK
07.2012 - 08.2017
- Conducted regular inspections of equipment, buildings, grounds, and other areas to identify necessary repairs or improvements.
- Prepared documents related to contracts, leases, permits and other legal matters concerning the facility.
- Developed and implemented policies and procedures for maintenance, repair and operations of facilities.
- Monitored facility operations to ensure adherence to safety regulations and compliance with applicable laws.
- Coordinated the activities of subcontractors in relation to facility maintenance projects.
- Implemented security protocols across multiple sites ensuring employee safety.
- Planned maintenance activities in accordance with budget limitations, building use needs and operational requirements.
Education
BBA - Computer Installation and Repair Technology
University of Phoenix
Tempe, AZHigh School Diploma -
Oak Harbor High School
Oak Harbor, WA08-2008
Associate of Science - Computer Installation and Repair Technology
University of Phoenix
Tempe, AZBachelor of Science - Small Business Management
Green River Community College
Auburn, WASkills
- Engineering operational functions
- Technical Analysis
- Electrical systems knowledge
- Deadline compliance
- Mechanical Aptitude
- Schematic Interpretation
- Quality Control
- OSHA Compliance
- Communication and interpersonal skills
- Health and safety compliance
- Building code compliance
- Budgeting and financial management
- Facilities maintenance
Certification
- CPO Certification Greystar PM 2025
- Certified forklift operator, Home Depot, 01/01/07
- Hazmat Certification, Walmart, 01/01/12
- Bloodborne & Pathogen, Trident Seafood's, 01/01/13
- First Aid & CPR Training, Trident Seafood's, 01/01/13
- Associate for Project Management (APM), Trident Seafood's, 01/01/14
- Site Cert Alaska, Trident Seafood's, 01/01/14
- First Aid & CPR, Spencer's Gifts, 01/01/19
- Hazmat, Spencer's Gifts, 01/01/19
- First Aid, CPR, Defibrillator, Professional Security Consultants Israel, 01/01/19
- Hazmat, Professional Security Consultants Israel, 01/01/19
- Armed/Unarmed Guard Card, Professional Security Consultants Israel, 01/01/20
- Lift Certification, Jones Lang Lasalle, 01/01/24
- Infant, Child, Adult CPR, Jones Lang Lasalle, 01/01/24
- AED Certification, Jones Lang Lasalle, 01/01/24
Timeline
Maintenance Supervisor
PEG Property Group
08.2025 - Current
Property Maintenance Manager
Greystar Property Management
10.2024 - 08.2025
Maintenance Technician II
Jones Lang LeSalle
09.2023 - 03.2024
Learning Trainer/ WHS
Amazon LLC
09.2022 - 05.2023
Private Contractor
G&H GUNS
09.2021 - 06.2022
Firearms Manager
Sportsman's Warehouse
01.2021 - 09.2021
Collections Officer
Sentry Credit
11.2020 - 08.2021
Customer Relations Manager
DaBella
10.2019 - 10.2020
Security Shift Supervisor
Professional Security Consultants
03.2019 - 10.2019
Facilities Manager
Trident Seafoods
07.2012 - 08.2017
Associate of Science - Computer Installation and Repair Technology
University of Phoenix
Bachelor of Science - Small Business Management
Green River Community College
BBA - Computer Installation and Repair Technology
University of Phoenix
High School Diploma -
Oak Harbor High School