Steven Lawson
Pharmacy Store Manager
Montpelier,VT
Summary
Dynamic Store Manager with extensive experience at Rite Aid Pharmacy, excelling in customer service management and team development. Achieved increased profitability through innovative merchandising and effective inventory strategies. Proven ability to foster a positive work environment while enhancing employee training and problem-solving skills, resulting in improved customer satisfaction ratings.
Overview
25
25
years of professional experience
Work History
Store Manager
Rite Aid Pharmacy
10.1995 - 08.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
Education
High School Diploma - Basic
U-32 High School
East Montpelier, VT06.1981
Skills
Customer service management
Employee training
Store merchandising
Team development
Retail inventory management
Store operations
Problem-solving
Friendly and positive
Cash management
Store displays
Team leadership
Timeline
Store Manager
Rite Aid Pharmacy
10.1995 - 08.2020
High School Diploma - Basic
U-32 High School