Steven Layne Quality Assurance Specialist
LYLES
Summary
Quality Assurance Training and Mentoring Data Analysis Organizational Skills Performance Metrics.
Results-driven Quality Assurance Specialist with extensive expertise in QA methodologies across various industries. Proven ability to analyze risks and defects, ensuring adherence to quality standards. Successfully implemented QA strategies that enhance operational efficiency. Strong interpersonal skills with a track record of building collaborative relationships with team members and stakeholders to drive project success.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Quality Assurance Specialist
Barrett Distribution
Missouri City
07.2022 - 07.2025
- Focus on maintaining and improving quality standards.
- Experience with processing claims, including complex claims and rework.
- Ability to train new hires and mentor team members.
- Analyzing data to identify quality trends and inform decisions.
- Working with various departments to influence and promote change.
SENIOR SYSTEMS ANALYST
GEODIS
Brentwood
11.2021 - 07.2022
- Configured and implemented SCCM deployments, including OS and application patch management.
- Created and deployed new images using the Microsoft Deployment Toolkit.
- Analyzed business requirements and defined system scope and objectives.
- Designed, tested, and implemented software and system enhancements.
- Provided troubleshooting and technical guidance, contributing to data standards.
DESKTOP TECHNICIAN II
GEODIS
Brentwood
01.2019 - 11.2021
- Resolved complex end-user issues related to Office applications.
- Delivered technical support and documented solutions.
- Managed hardware/software inventory, executing upgrades and repairs.
- Aided in network security protocols and user access control.
- Engaged in IT projects, including system upgrades and deployments.
TECHNICAL SUPPORT SPECIALIST II
GEODIS
Brentwood
11.2014 - 01.2019
- Enhanced user experience through extensive troubleshooting of applications (Delphi, PL/SQL).
- Diagnosed and resolved hardware, software, and network issues.
- Guided users in effective technology utilization.
- Performed routine maintenance tasks to prevent issues.
IT TECHNICAL SUPPORT SPECIALIST
GEODIS
Brentwood
11.2012 - 10.2014
- Participated in design and planning for software rollouts.
- Created software applications in a test-driven development environment.
- Updated technical documentation and training materials.
- Developed application scripts for test scenarios.
- Collaborated with teams to implement new technology features.
Education
GED -
Marion County High School
Tennessee, TN 08.2019 - 08.2022
Skills
- Technical Troubleshooting
- Process Optimization
- Software Development
- Application Deployment
- Network Security
- Claims processing
- Data analysis
- Quality assurance
- Project coordination
- Attention to detail
- Effective communication
- Team mentorship
Timeline
Quality Assurance Specialist
Barrett Distribution
07.2022 - 07.2025
SENIOR SYSTEMS ANALYST
GEODIS
11.2021 - 07.2022
GED -
Marion County High School
08.2019 - 08.2022
DESKTOP TECHNICIAN II
GEODIS
01.2019 - 11.2021
TECHNICAL SUPPORT SPECIALIST II
GEODIS
11.2014 - 01.2019
IT TECHNICAL SUPPORT SPECIALIST
GEODIS
11.2012 - 10.2014
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