Steven Lombardi
Marlborough,MA
Summary
Results-oriented Account Manager effective at expanding territories and building retention. Highly organized with excellent communication and planning abilities. Offering several years of experience in fast-paced sales environments.
Overview
11
11
years of professional experience
Work History
National Account Manager
GHA Technologies
06.2025 - Current
- Delivered tailored IT Solutions by aligning client needs with GHA’s vendor offerings
- Maintained deep knowledge of 100+ vendor products
- Consistent record of exceeding sales targets
Commercial Account Manager
Mimecast
04.2022 - 04.2025
- Supported customers in MI, AL, MD, & DC from 350-1500 users
- Prioritized the customer relationship which led to a high renewal conversion rate and additional purchases
- Worked in liaison with several internal departments
- Remained a resource for several SMB & Commercial team members
- Annual Goals: FY23 114%, FY24 97%, FY25 101%; FY23 Presidents Club
SMB Account Manager
Mimecast
04.2020 - 03.2022
- Managed customers in the Northeast from 1-349 users
- Built strong relationships with customer base that led to continued partnership & upsell opportunities
- Created strategic marketing campaigns targeted at specific customers
- Led from the front and assisted with new team members
- Collaborated cross functionally with internal teams
- Exceeded annual goals in FY21 and FY22 (122%, 200%); FY21 & FY22 President Club
Business Development Representative
Mimecast
04.2019 - 03.2020
- Worked in conjunction with 5 SMB Account Managers
- Exceeded 100% to goal every quarter
- Communicated with accounts and organized campaigns on a regular basis to identify upsell opportunities
- FY20 Mimecast Quarter 2 BDR MVP (171%)
Owner
Scrub & Bub
08.2017 - 05.2019
- Scheduled service for carpet cleaning, installation, and upholstery
- Trained employees to complete business processes
- Marketed service options
Team Leader
United Systems
12.2018 - 04.2019
- Trained a team of entry-level professionals in a classroom and practical setting
- Closed new client sales for several Fortune 500 companies
- Participated and lead daily management meetings
- Generated door to door sales based on a list of leads
- Produced 8-10 new sales every week
District Manager
Valet Waste
12.2015 - 07.2017
- Responsible for managing 20 apartment communities and 15 employees
- Ensured client satisfaction through conscientious selection and oversight of service employees
- Maintained cooperative working relationships with property managers through daily site visits
- Provided contract compliance and performance outcomes
Assistant Aquatics Director
YMCA
01.2015 - 12.2015
- Started as a lifeguard then supervisor before Assistant Aquatics Director
- Managed a staff of 100 lifeguards/swim instructors at 13 off-site aquatic facilities
- Produced an annual budget of $250k and administered facility contracts
- Assisted in overall facility management including preschool, after school, front desk, and maintenance departments
Education
B.S. - Marketing & Management
University of Massachusetts Lowell
01.2018
Skills
- Customer-focused sales strategy
- Sales process optimization
- Expert in cold calling
- Revenue expansion and customer retention
Timeline
National Account Manager
GHA Technologies
06.2025 - Current
Commercial Account Manager
Mimecast
04.2022 - 04.2025
SMB Account Manager
Mimecast
04.2020 - 03.2022
Business Development Representative
Mimecast
04.2019 - 03.2020
Team Leader
United Systems
12.2018 - 04.2019
Owner
Scrub & Bub
08.2017 - 05.2019
District Manager
Valet Waste
12.2015 - 07.2017
Assistant Aquatics Director
YMCA
01.2015 - 12.2015
B.S. - Marketing & Management
University of Massachusetts Lowell