Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Steven Lopez

Miami,FL

Summary

Energetically spearheaded client relations and lead generation at LA Fitness, enhancing business opportunities through adept problem-solving and outstanding customer service. Mastered phone etiquette and organized documentation, significantly improving member satisfaction and facility standards. Excelled in time management, showcasing a remarkable ability to address and resolve member concerns swiftly and effectively.

Overview

1
1
year of professional experience

Work History

Front Desk Receptionist

LA Fitness
Miami, Florida
09.2023 - Current
  • Identified and imported potential client leads to expand business opportunities.
  • Make phone calls to every member who is currently having problems with their existing membership. Whether it would be for upgrading their membership, or for having an outstanding balance that needs to be cleared.
  • Resolved client concerns through efficient handling of incoming calls.
  • Greet and welcome members who walk into our facilities.
  • Delivered assistance to members with inquiries and concerns within the facility.
  • Consistently upheld high standards of cleanliness throughout the facility to benefit clients.

Education

High School Diploma -

Pinecrest Preparatory High School
Miami, FL
05-2023

Associate of Arts - Economics

Miami Dade College
Miami, FL
07-2025

Skills

  • Time management
  • Customer service
  • Phone etiquette
  • Organized Documentation Practices
  • Sorting and Categorization
  • Efficient Meeting Coordination
  • Problem-solving skills

Languages

English
Native/ Bilingual
Spanish
Professional

Timeline

Front Desk Receptionist

LA Fitness
09.2023 - Current

High School Diploma -

Pinecrest Preparatory High School

Associate of Arts - Economics

Miami Dade College
Steven Lopez