Steven Lovo
Embassy Suites
Alexandria,VA
2
Languages
2027
years of professional experience
Dynamic and highly accomplished operations leader with 18+ years of progressive experience spanning Human Resources, Property Management, Hospitality Operations, Government Administration, Sales Leadership, and Financial Management. Proven track record of leading and developing teams of 70+ employees while driving organizational growth, operational excellence, and exceptional customer experiences. Expertise in employee relations, recruitment, talent development, payroll administration, benefits management, compliance, bookkeeping, budget oversight, and management of high-volume financial transactions. Experienced in coordinating government travel programs, administrative operations, and large-scale projects within federal and private-sector environments. Recognized for building high-performing teams, increasing revenue, optimizing processes, and fostering a culture of accountability and service excellence. Bilingual in English and Spanish, with exceptional multitasking, leadership, and stakeholder management abilities.
Work History
Front Office and Housekeeping Manager
- Directed all Front Office and Housekeeping operations for a high-volume, full-service hotel, ensuring operational excellence, brand compliance, and consistently exceptional guest experiences.
- Provided strategic leadership for Front Office, Housekeeping, Guest Services, and Reservations teams by driving recruitment, talent development, performance management, succession planning, and employee engagement initiatives.
- Oversaw all aspects of daily hotel operations, including arrivals, departures, room inventory, housekeeping execution, VIP accommodations, and service recovery, ensuring seamless operations and elevated guest satisfaction.
- Partnered with executive leadership to develop and execute operational strategies that improved guest loyalty, enhanced service delivery, increased operational efficiency, and supported overall business objectives.
- Directed departmental budgeting, labor forecasting, scheduling, payroll administration, and productivity management, consistently balancing service excellence with financial performance and labor optimization goals.
- Served as the senior point of contact for complex guest relations, leading service recovery initiatives that strengthened guest loyalty, increased Hilton Honors engagement, and protected brand reputation.
- Oversaw property asset protection, safety and security compliance, preventive maintenance coordination, and third-party vendor partnerships to ensure operational readiness and adherence to Hilton brand standards.
- Leveraged operational reporting, performance analytics, and quality assurance audits to identify opportunities, implement continuous process improvements, and drive measurable gains in efficiency, productivity, and guest satisfaction.
- Collaborated cross-functionally with Revenue Management, Sales, Food & Beverage, Engineering, Security, and Finance to maximize occupancy, optimize revenue performance, and deliver a seamless guest experience.
- Fostered a culture of operational excellence, accountability, inclusion, and continuous improvement by mentoring leaders, empowering teams, and developing future hospitality professionals.
- Championed exceptional service standards by aligning departmental goals with organizational objectives, consistently delivering outstanding operational results while enhancing the overall guest and team member experience.
Management Analyst /Project Support Specialist
- Provided strategic Human Resources support across multiple departments, overseeing employee onboarding, offboarding, training coordination, policy implementation, and compliance initiatives to support organizational effectiveness.
- Served as a trusted advisor to leadership and management teams on employee relations matters, workplace policies, performance concerns, and labor compliance requirements.
- Directed property and asset management functions, including inventory control, asset tracking, equipment lifecycle management, and operational audits to ensure accountability and cost efficiency.
- Managed procurement operations, including vendor relationship management, contract administration, purchasing activities, invoice reconciliation, and expense oversight to support operational continuity.
- Oversaw Freedom of Information Act (FOIA) request management, ensuring accurate documentation, timely responses, and compliance with regulatory requirements.
- Led internal audits, administrative process improvements, and system training initiatives while supporting enterprise-wide projects and operational enhancements.
- Collaborated with cross-functional teams to streamline administrative processes, strengthen compliance practices, and improve overall organizational efficiency.
Store Manager of Operations
- Directed daily operations for a high-volume retail environment, consistently exceeding sales objectives, customer experience goals, and operational performance targets through strategic leadership and process optimization.
- Led full-cycle talent management initiatives, including recruitment, interviewing, hiring, onboarding, training, coaching, and leadership development to build a high-performing and engaged workforce.
- Managed employee relations, performance management, conflict resolution, corrective action processes, and compliance with company policies, labor regulations, and operational standards.
- Oversaw workforce planning, scheduling, payroll accuracy, timekeeping compliance, and labor cost management while optimizing productivity and maintaining service excellence.
- Analyzed financial performance, sales trends, and key performance indicators (KPIs) to identify growth opportunities, improve profitability, and drive business results.
- Managed inventory controls, cash management procedures, financial reconciliation, bookkeeping functions, and operational reporting while maintaining accuracy and compliance.
- Selected as District Human Resources Training Mentor, providing leadership development, onboarding support, and operational coaching for new managers and team members across multiple locations.
- Developed and executed sales and customer engagement strategies that increased revenue performance, improved customer retention, and strengthened overall brand loyalty.
- Led community engagement initiatives, business development efforts, and local marketing strategies to expand market presence and create new revenue opportunities.
- Partnered with senior leadership on workforce strategy, succession planning, employee engagement initiatives, and performance improvement programs.
- Recognized for exceptional ability to manage complex business operations while balancing sales performance, human resources responsibilities, financial oversight, and customer experience priorities.
- Cultivated a culture of accountability, collaboration, and continuous improvement by mentoring emerging leaders and supporting internal career advancement opportunities.
Education
Associate of Arts - Business Administration
Management Mentor Program - Hospitality
Skills
Human Resources Operations
Property Management
Procurement & Contracts
Team Leadership & Training
Government Travel
Employee Relations & Compliance
FOIA & Records Management
Administrative Support & Scheduling
Timekeeping & Payroll (ITAS)
Microsoft Office Suite | Outlook | Excel | SharePoint
Quality assurance
Risk mitigation
Operations management/Cost control
Business forecasting
Inventory tracking and management
Languages
English
Spanish
References
Available upon request.
Timeline
Front Office and Housekeeping Manager
Embassy Suites
2021 - CurrentRead More
Management Analyst /Project Support Specialist
U.S. Food & Drug Administration (FDA)
2020 - 2025Read More
Store Manager of Operations
T-Mobile USA
2013 - 2020Read More
Harvard University
Management Mentor Program from Hospitality
Read More
Northern Virginia Community College
Associate of Arts from Business Administration
Read More