Tiffany Gavazzo
Business Office Manager/ HR Manager
Dothan,AL
Summary
Results-driven HR Manager with a proven track record in enhancing team capabilities and operational efficiency. Skilled in directing recruitment processes, designing training programs, and navigating compliance audits to support organizational goals and improve employee performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Office Manager/Human Resources Manager
Phoenix Senior Living
Dothan, USA
09.2025 - Current
- Directed HR programs, policies and processes to improve operational efficiency.
- Directed recruitment processes for senior living positions, strengthening team capabilities.
- Designed and executed employee training programs to promote staff development.
- Facilitated hiring process by identifying, screening, and interviewing potential employees.
- Collaborated with department managers to design and implement tailored training programs addressing individual team member needs.
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
- Collaborated with management teams to ensure a resident-focused care approach.
- Coordinated resident services and supported needs of residents and families.
- Assisted in compliance audits to maintain regulatory standards for facility operations.
- Communicated effectively with residents, families, and team members to address concerns.
- Streamlined resident and family billing navigation while ensuring accurate posting of payments.
- Oversaw report navigation and invoicing management to maintain compliance and accounting accuracy.
- Suggested promotions and wage increases according to employee performance.
- Organized team building activities to foster collaboration among staff members.
- Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
- Provided comprehensive administrative support to senior management, enhancing operational efficiency.
- Coordinated scheduling and logistics for meetings, appointments, and special events.
Business Office Manager/Human Resources Manager
Five Star Senior Living
Dothan, Alabama
09.2023 - 09.2025
- Directed recruitment processes for multiple senior living positions, strengthening team capabilities and aligning staffing with organizational needs.
- Directed HR programs, policies and processes to improve operational efficiency.
- Designed and executed employee training programs to promote staff development.
- Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
- Executed comprehensive interviews to evaluate candidate qualifications.
- Suggested promotions and wage increases according to employee performance.
- Resolved conflicts between departments and personnel, promoting collaboration and maintaining a harmonious work environment.
- Managed daily operations within the business office, ensuring efficient workflow and productivity.
- Managed daily operations and administrative tasks for senior living community.
- Facilitated resident and family billing navigation while processing payments for accurate posting.
- Oversaw report navigation and invoicing management, ensuring compliance and accuracy in accounting practices.
- Coordinated resident services and supported needs of residents and families.
- Assisted in compliance audits to maintain regulatory standards for facility operations.
- Communicated effectively with residents, families, and team members to address concerns.
- Delivered administrative support to senior management.
- Collaborated with management teams to ensure a resident-focused care approach.
- Coordinated scheduling and logistics for meetings, appointments, and special events.
Resident Care Assistant
Terrace at Grove Park Assisted Living Facility
Dothan, USA
11.2021 - 03.2023
- Supported residents in daily activities including laundry, room cleaning, and showering to promote their independence and well-being.
- Maintained accurate records of residents' concerns and changes during shifts to ensure timely communication and care adjustments.
- Assisted in the dining room and kitchen preparing meals and treats as needed.
- Performed weekly cleaning of halls and common areas to ensure cleanliness.
- Created training guidelines using company policies that assisted outside agency help that came to fill in on PRN shifts.
- Trained new caregivers as requested by management to ensure effective resident support and adherence to care standards.
Site Director
Navy-Marine Corps Relief Society
Charleston, USA
12.2012 - 09.2013
- Planned and executed training for volunteers and presented information about Navy Marine Corps Relief Society to Military personnel weekly.
- Conducted budget training meetings and assisted individuals with loans or grants.
- Scheduled team of 10 volunteers to ensure appointment availability for active and retired military personnel and their families.
- Organized records for HQ in Washington DC, ensuring updates on loans and grants processed through our office.
Education
Health and Human Services (BSN) -
Western Governors University
08-2026
Medical Billing and Coding (Certificate) -
Devry University
06-2018
High School Diploma -
Olympic High School
06-1997
Skills
- Human resources
- HR leadership
- Talent acquisition
- Recruitment
- Employee relations
- Employee engagement
- Onboarding processes
- Training delivery
- Performance appraisal
- Labor law compliance
- Employee benefits
- Conflict resolution
- Dispute mediation
- Team collaboration
- Effective communication
- Administrative experience
- Office administration
- Clerical experience
- Records management
- Data entry
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Personnel information systems
- Payroll administration
- Insurance Verification
- Medical office administration
- HR policies
- Pre-employment screening
- New employee orientation
- Company organization
- Employee support
- Mentoring programs
- Training programs
- HR policies
- Team building
- Leadership
- Human resources operations
- New employee orientation
- Recordkeeping
- Employee engagement
- Payroll administration
- Training programs
- HR policies
- Employee relations
- Team building
Education
true
Certification
Administrator License Cat II, 08/01/25, 08/01/26
Timeline
Business Office Manager/Human Resources Manager
Phoenix Senior Living
09.2025 - Current
Business Office Manager/Human Resources Manager
Five Star Senior Living
09.2023 - 09.2025
Resident Care Assistant
Terrace at Grove Park Assisted Living Facility
11.2021 - 03.2023
Site Director
Navy-Marine Corps Relief Society
12.2012 - 09.2013
Health and Human Services (BSN) -
Western Governors University
Medical Billing and Coding (Certificate) -
Devry University
High School Diploma -
Olympic High School