Steven Lueck
Watertown
Summary
Results-driven project manager with extensive experience in overseeing building, remodeling, and training projects. Proven track record in managing both commercial and residential property renovations, as well as leading new construction initiatives. Demonstrated ability to deliver projects on time through effective planning and execution. Strong focus on continuous improvement and skill enhancement in project management.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Technical Service Training Instructor
Generac Power Systems
Waukesha
04.2019 - Current
- Conducted in-person and Live Stream training sessions for dealer network.
- Developed training programs for diverse audiences in various settings.
- Delivered engaging instructional sessions using multimedia and hands-on techniques.
- Assessed participant progress through quizzes and practical demonstrations.
- Created training materials and resources to enhance learning experiences.
- Provided feedback and support to participants during training sessions.
- Monitored classroom dynamics to ensure a positive learning environment.
- Mentored new instructors on teaching strategies and standard procedures.
- Developed comprehensive training materials and hands-on labs across various product lines.
- Created online recertification content and assessments for technicians.
- Collaborated with engineering on diverse project initiatives.
- Trained satellite instructors on new product offerings.
- Partnered with Generac University to address dealer inquiries regarding recertification.
- Authored diagnostic manuals featuring step-by-step procedures and flowcharts.
- Led projects focused on online recertification for Air-Cooled and Liquid-Cooled technicians.
General Manager
Riverside Apartments
WATERTOWN
09.2009 - 08.2023
- Managed daily operations of residential apartment complex to maximize resident satisfaction.
- Supervised leasing staff, enhancing tenant relations and increasing occupancy rates.
- Coordinated maintenance schedules and repairs for timely service delivery.
- Demonstrated excellent communication in account management and customer service.
- Negotiated effectively to resolve conflicts and facilitate agreements.
- Applied organizational skills to streamline operational processes.
- Utilized efficient problem-solving techniques to address maintenance issues.
- Possessed proficiency in plumbing, electrical work, HVAC, and carpentry.
- Coordinated maintenance schedules and repairs to ensure timely service delivery.
- Managed daily operations of residential apartment complex for optimal resident satisfaction.
Engineering Lab Technician III
Generac Power Systems
Waukesha
04.2019 - 02.2021
- Fluently interpreted electrical and hydraulic schematics for effective troubleshooting.
Produced failure analysis reports utilizing FRACAS program to identify issues.
Authored Data Acquisition files to enhance project documentation.
Provided support and training to lab technicians across departments.
Compiled daily Build Books and QA Trax for accurate record-keeping.
Executed generator troubleshooting to ensure operational reliability.
Conducted Load Bank troubleshooting to optimize equipment performance. - Collaborated with engineers to troubleshoot equipment malfunctions and system issues.
- Conducted routine inspections of prototypes for design compliance and safety standards.
Mechanic II Trainer
Target Corporation
Oconomowoc
11.2000 - 04.2019
- Executed advanced troubleshooting techniques for electronics repair to enhance efficiency.
- Performed routine maintenance on vehicles and equipment to ensure operational efficiency.
- Collaborated with team members to execute timely repairs and service tasks.
- Assisted in training new mechanics on standard operating procedures and practices.
- Conducted interviews for mechanic candidates to identify top talent.
- Delivered effective presentations on complex technical topics to diverse audiences.
- Implemented process improvements that streamlined operations and increased productivity.
- Facilitated mechanic technical training sessions to elevate team skill sets.
- Led compliance training initiatives to ensure adherence to industry standards.
Field Service Specialist
Casey’s General Stores
Wisconsin
06.1998 - 11.2000
- Oversaw all operations of Casey's Store in Wisconsin and northern Illinois.
- Provided technical support for equipment issues at convenience store locations.
- Collaborated with store managers to schedule maintenance and repair services efficiently.
- Implemented preventive maintenance schedules to minimize equipment downtime effectively.
- Responded promptly to emergency service requests from various store locations.
- Delivered exceptional customer service to enhance satisfaction.
- Managed inventory, dispatch, and triaged service calls efficiently.
- Executed effective problem-solving strategies to address operational challenges.
General Manager
ACE Heating and Cooling
05.1992 - 06.1998
- Conducted technical and sales training programs to enhance team capabilities.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Managed accounts and built strong relationships in B2B and in-home sales environments.
- Implemented process improvements to streamline operations and boost efficiency.
- Developed and executed comprehensive business plans to drive growth.
- Demonstrated effective presentation skills to convey complex information clearly.
- Provided exceptional customer service, addressing issues promptly and effectively.
- Exercised efficient problem-solving techniques to resolve challenges swiftly.
- Maintained high levels of organization to manage multiple projects simultaneously.
Education
Certified Air-Cooled, Liquid-Cooled, Industrial, Telecom Generators -
Generac University
Waukesha, WI02-2022
Universal Refrigeration Certification -
Refrigeration Service Engineers Society
Tampa, FL06-1995
High School Diploma -
Watertown Senior High School
Watertown, WI06-1991
Skills
- Detail orientation
- Training program development
- Technical troubleshooting
- Customer relationship management
- Compliance training
- Training delivery
- Effective communication
- Mentorship
- Conflict resolution
- Trainer mentoring
- Online training
- Facilitation techniques
- Subject matter expertise
- Problem solving
- Project management
- Organization and motivation
- B2B and in-home sales
- Process improvement implementation
- Customer support excellence
- Coaching effectiveness
- Sales and marketing strategy
- Account management
- Presentation and teaching skills
- Electrical troubleshooting (up to 480V)
- Hydraulic, plumbing, electrical, and pneumatic systems installation
- Carpentry skills
- Universal refrigerant license (HVAC)
References
- Amanda Tiegs, Director Human Resources, Generac, Amanda.Tiegs@Generac.com, (262) 968-8225
- Joseph Busateri, Regional Business Manager, Generac, Joseph.Busateri@Generac.com, (262) 259-5945
- Angela Qualls, Project Manager, Generac, Angela.Qualls@Generac.com, (262) 968-8157
- Mike Czarnecki, Owner, Riverside Apartments Czarnecki Family LLC, (262) 424-9512
Certification
- Universal Refrigeration
Timeline
Technical Service Training Instructor
Generac Power Systems
04.2019 - Current
Engineering Lab Technician III
Generac Power Systems
04.2019 - 02.2021
General Manager
Riverside Apartments
09.2009 - 08.2023
Mechanic II Trainer
Target Corporation
11.2000 - 04.2019
Field Service Specialist
Casey’s General Stores
06.1998 - 11.2000
General Manager
ACE Heating and Cooling
05.1992 - 06.1998
Certified Air-Cooled, Liquid-Cooled, Industrial, Telecom Generators -
Generac University
Universal Refrigeration Certification -
Refrigeration Service Engineers Society
High School Diploma -
Watertown Senior High School
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