Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Steven Luna

Bermuda Dunes,CA

Summary

Dedicated Service Technician with hands-on experience at The Thermal Club, excelling in equipment troubleshooting and customer service. Proven ability to enhance operational efficiency through preventive maintenance and effective communication. Skilled in diagnostic testing and committed to safety protocols, consistently achieving high customer satisfaction and timely service delivery.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Service Technician

O'Gara Motorsport
10.2024 - Current
  • Learned and applied safety protocols while operating tools and equipment.
  • Assisted in diagnosing technical issues with various service machinery.
  • Supported senior technicians in performing routine maintenance tasks efficiently.
  • Gained hands-on experience with troubleshooting techniques for equipment repairs.
  • Collaborated with team members to ensure timely completion of service requests.
  • Developed familiarity with industry-standard tools and repair methodologies.
  • Observed and documented service procedures to enhance personal learning curve.
  • Engaged in customer interactions to understand service needs and expectations.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
  • Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
  • Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
  • Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
  • Provided track support for customers and served as their liaison to get supplies or services from other companies on the property.

Heavy Truck Mechanic

Palm Springs Waste Disposal
04.2019 - 10.2024
  • Performed routine valve body/compressor repair, and maintenance.
  • Performed basic engine/electrical maintenance, and repair.
  • Replaced hydraulic cylinders.
  • Assisted with truck inspections.
  • Made and install hydraulic hoses.
  • Fabricated repair materials out of metal.
  • Positioned, aligned, fitted and welded parts to form complete units.
  • Performed welding tasks with MIG and arc welder.
  • Inspected truck box floors and repaired as needed.
  • Replaced brake pads and rotors.
  • Performed oil changes.
  • Used diagnostic equipment.
  • Assisted with road calls to make repairs in the field.
  • Documented tasks completed through the day.
  • Used power tools, hand tools and cutting torch.
  • Cleaned shop and equipment.
  • Followed safety protocols while operating tools and machinery in workshop environment.
  • Adapted quickly to new technologies and methods in heavy truck maintenance processes.
  • Maintained a safe work environment by adhering to safety protocols and properly disposing of hazardous materials.
  • Diagnosed mechanical issues in heavy trucks, utilizing diagnostic tools and equipment.
  • Maintained accurate records of repairs and services performed on each vehicle.
  • Performed routine maintenance tasks, ensuring optimal performance and safety of vehicles.
  • Assisted in repair and replacement of truck components, enhancing functionality and reliability.
  • Collaborated with senior mechanics to learn advanced repair techniques and best practices.

Heavy Truck Mechanic Apprentice

Palm Springs Disposal Services
03.2018 - 03.2019
  • Diagnosed and repaired heavy truck mechanical issues using advanced diagnostic tools.
  • Conducted routine maintenance on diesel engines, ensuring optimal performance and safety standards.
  • Collaborated with team to streamline repair processes, reducing turnaround time for service requests.
  • Trained junior mechanics on proper techniques and safety protocols in heavy truck maintenance.
  • Under the direction/supervision of head mechanic:
  • Assisted with safety inspections, oil changes, lubrication work, basic maintenance and minor repairs to trucks.
  • Learned usage of power tools, hand tools and cutting torch.
  • Maintained a clean and safe work environment.

Education

High School Diploma -

La Quinta High School
La Quinta, CA

No Degree - Automotive Courses

College of The Desert
Palm Desert, CA
05-2024

Skills

  • Installation and repair
  • Attention to detail
  • Preventive Maintenance
  • Customer service
  • Work with minimal supervision
  • Punctual and reliable
  • Troubleshooting skills
  • Flexible and adaptable
  • Problem and issue resolution
  • Power tool proficiency
  • Documentation and reporting
  • Repair techniques
  • Equipment troubleshooting
  • OSHA requirements
  • Diagnostic testing
  • Professional and courteous
  • Heavy lifting
  • Service reports
  • Mechanical aptitude
  • Quality assurance
  • Hand tool expertise
  • System installation
  • Equipment inspection
  • Analytical thinking
  • Diagnostics expertise
  • Time tracking
  • Customer relationship management
  • Inventory management
  • Operating test equipment
  • Safety procedures adherence
  • Document management
  • Testing and evaluation
  • Diagnostics skill
  • Technical support

Certification

  • Electrical STST 34
  • Suspension STST 33
  • Brakes STST 38
  • Climate Control STST 35

Timeline

Service Technician

O'Gara Motorsport
10.2024 - Current

Heavy Truck Mechanic

Palm Springs Waste Disposal
04.2019 - 10.2024

Heavy Truck Mechanic Apprentice

Palm Springs Disposal Services
03.2018 - 03.2019

High School Diploma -

La Quinta High School

No Degree - Automotive Courses

College of The Desert

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