Steven Luster Jr
Milwaukee,WI
Summary
To obtain a position within an organization that allows me utilize my years of experience and also learn new things and be challenged. I am self motivated and believe I can get any task completed with great precision. Lastly, I am a team player so I can bring value in many different ways rather I am the leader or being led.
Overview
14
14
years of professional experience
Work History
Owner/Operator
C&S Party Rentals
Milwaukee, WI
04.2021 - Current
- Deliver party rentals to customers (tables, chairs, tents, bounce houses)
- Answer inbound calls, email, text and inquires
- Maintain and verify inventory totals
- Train staff
- Marketing
- Create invoices and process payments
Founder/Head Coach/Volunteer
Milwaukee Ballaz Elite
Milwaukee, WI
06.2015 - Current
- Mentor boys 3rd-11th Grade
- Coach & teach the game of basketball
- Maintain and balance business account
- Conduct day to day operations of operating Non Profit
- Participate in the community and perform outreach
- Organize travel arrangements for large group
- Volunteer 18-24 hours per week
- Schedule practice, games & tournament dealing with multiple different availabilities
- Build Community relationships and seek out donations (Mil Bucks, Applebees, Buffalo Wild Wings)
HSA Employer Account Manager
Associated Bank
Milwaukee, WI
12.2020 - 09.2022
- Answer high levels of inbound calls from employers with questions about their groups HSA
- Process enrollment applications
- Assist employers with portal login
- Perform man different types of service request
- Complete various projects and tasks as assigned
- Communicate findings of suspicious activity or fraud
- Multitask between many systems and applications (Genesys, WEX, Salesforce, Teams, Nautilus)
Universal Bank (Ops) Specialist
PNC Bank
Milwaukee, WI
09.2014 - 11.2020
- Recommend products/services based on client's unique needs
- Monitor deposits made via ATM to reduce check fraud and losses to branch
- Prepare staff for annual branch audit
- Work with branch staff & external peers such as Loss Prevention to manage and mitigate risk
- Coach staff members on policy & procedures and ensure they are being followed
- Identify & Investigate fraud and/or potential fraud
- Communicate findings of fraud investigations to staff
- Assist in the research and analysis of Branch Non Credit Losses
- Research teller differences and recognize the signs internal theft
- Perform surprise cash counts/audits
- Perform new accounts review for quality verify identification guidelines are followed
- Ensure that branch staff is operating under full compliance (AML, Patriot Act, etc)
- Serve as go to in absence of Branch Manager
- One on One relationship building and sales presentations to current and potential clients
- Identify customer needs and make proper cross sale recommendations or referrals
- Conduct Follow up calls to potential customers as well as current customers
- Handle and Balance Large Amounts of Cash (teller drawer & ATM)
- Submit loan applications (credit card, auto, home equity)
- Process Teller transactions; (deposits, withdrawals, check)
- Resolve customer issues
- Prospect new clients through community involvement, telemarketing and outside sales
- Provide Exceptional Customer service and promote retention
- Answer high phone call volumes and take accurate messages
- Operate office equipment (computer, fax, copier, scanner)
- Participate in the interview/hiring process
- Operate genesis platform & genesis teller image
- Teach financial literacy to first time account holders and clients looking to reestablish banking and/ or credit
- Plan outreach events
Lead Retail Consultant
Sprint Wireless
Wauwatosa, WI
01.2014 - 09.2014
- Sale Products/Services (phone, internet hotspot, accessories, blue tooth audio)
- Handle Large Amounts of Cash
- Collect Bill Payments (cash, check, credit)
- Assist in preparing for audit
- Coach employees
- Resolve customer issue
- Responsible for meeting and exceeding sales goals
- Customer service and retention
- Answer high phone call volumes and take messages
- Operate office equipment (fax, copier, scanner)
Assistant Branch Manager
Guaranty Bank
Milwaukee, WI
01.2010 - 01.2014
- Sale Products and Services (accounts, overdraft protection, identity protection)
- One on One relationship building and sales presentations
- Identify customer needs and make proper recommendation or referral
- Conduct Follow up calls to potential customers as well as current customers
- Handle Large Amounts of Cash
- Open Accounts & Credit Cards
- Process Teller transactions for personal and business accounts (deposits, withdrawals, check)
- Manage day to day branch operations (balance ATM, Vault and teller drawers)
- Complete monthly branch audit
- Supervise/Coach employees and provide written and verbal feedback on consistent basis
- Employee scheduling and time card approval
- Resolve customer and employee issues
- Lead branch in meeting and exceeding sales goals
- Prospect new clients through community involvement, telemarketing and outside sales
- Provide Exceptional Customer service and promote retention
- Answer high phone call volumes and take accurate messages
- Operate office equipment (computer, fax, copier, scanner)
- Participate in the interview/hiring process
- Assume responsibility in absence of branch manager
- Operate FIS and cleartouch system
Education
Diploma -
Washington High School
Skills
- Customer Service (10 years)
- Banking (10 years)
- Cash Handling (10 years)
- Communications (10 years)
- Compliance Management
- Performance Monitoring
- Staff Supervision
- Schedule Management
- Complaint Resolution
Timeline
Owner/Operator
C&S Party Rentals
04.2021 - Current
HSA Employer Account Manager
Associated Bank
12.2020 - 09.2022
Founder/Head Coach/Volunteer
Milwaukee Ballaz Elite
06.2015 - Current
Universal Bank (Ops) Specialist
PNC Bank
09.2014 - 11.2020
Lead Retail Consultant
Sprint Wireless
01.2014 - 09.2014
Assistant Branch Manager
Guaranty Bank
01.2010 - 01.2014
Diploma -
Washington High School
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