Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Steven Maldonado

Raleigh,NC

Summary

Motivated and accomplished District and Regional Sales Manager. Expert in operations management and team leadership, I excel in driving performance, enhancing customer retention, and fostering employee development. Recognized for operational excellence and exceptional problem-solving skills, I consistently lead teams to exceed performance metrics.

Overview

7
7
years of professional experience

Work History

Regional Sales and Operations Manager

Verizon
08.2023 - 01.2025
  • Responsible for the Sales and Operations for 25 Retail locations
  • Assisted in the opening of 15 brand new locations on the Total by Verizon side of the business
  • Saw a 33% revenue increase when taking over the market
  • Process improvements, resulting in increased productivity and reduced operational costs.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.

District Sales and Operations Manager

T-Mobile
10.2017 - 08.2023
  • Responsible for the Sales and Operations for 11 Retail Locations
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Top 5 company ranked market on Big 5 rankings for 12 consecutive months
  • Saw consistent growth from my team. Having many reps and Assistant Managers launch into Leadership positions
  • Received operational excellence from CFO for 6 perfect audit scores in 2 years
  • Top 3 ranked nationally for 6 months for P360, HINT and CSAT

Education

Bachelor Of Communications - Communications

Southern New Hampshire University
Hooksett, NH
05.2023

Skills

  • Team leadership
  • Operations management
  • Customer service
  • Problem-solving
  • Operational efficiency
  • Decision-making
  • Employee relations and conflict resolution
  • Planning and implementation
  • Staff training
  • Staff management
  • Inventory management
  • Performance monitoring
  • Employee motivation
  • Staff development

Languages

Spanish

Timeline

Regional Sales and Operations Manager

Verizon
08.2023 - 01.2025

District Sales and Operations Manager

T-Mobile
10.2017 - 08.2023

Bachelor Of Communications - Communications

Southern New Hampshire University

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Steven Maldonado